Healthcare Admin Assistant (Float) – Patient Support

Hamilton Family Health Team; Hamilton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

HOOPP

Extended health care benefits

12 paid statutory holidays + 1 float

On-site parking

Job summary

Hamilton Family Health Team is seeking an Administrative Assistant – Float to provide broad administrative support to our healthcare professionals in a team setting.

You will manage patient appointments, greet clients, update records, and coordinate communications within the practice. The role emphasizes confidentiality, organization, and service excellence in a busy clinical environment.

Qualifications

• BA or diploma in Medical Office Administration or equivalent is required.
• Exceptional customer service, communication and organizational skills are essential.
• Excellent interpersonal skills and ability to work well in a team setting.
• Demonstrated problem solving skills and initiative.
• Proficiency with Microsoft Office is required.
• Must be able to multi-task and prioritize in a busy environment.
• Experience with EMR (Practice Solutions Suite) is an asset.
• Experience in a clinical setting is an asset.
• Reliable transportation with a G license may be required.

Responsibilities

• Booking patient appointments, greeting patients, and answering the HFHT phone line.
• Liaising with patients and families with professionalism and confidentiality.
• Maintaining patient records by updating personal information.
• Scanning and faxing patient information and reports.
• Liaising with practice-based primary care teams.
• Overseeing and scheduling room bookings and appointments.

Skills

Customer service

Communication

Teamwork

Problem solving

Multi-tasking

Microsoft Office

EMR experience

Clinical setting experience

G license

Education

BA or diploma in Medical Office Administration or equivalent

Tools

Practice Solutions Suite (EMR)

Microsoft Office Suite

Job description

Hamilton Family Health Team is seeking an Administrative Assistant – Float to provide broad administrative support to our healthcare professionals in a team setting.

You will manage patient appointments, greet clients, update records, and coordinate communications within the practice. The role emphasizes confidentiality, organization, and service excellence in a busy clinical environment.