Health & Wealth Coordinator

Swim Recruiting; Vancouver; On-site; CAD 48,000 - 50,000; Part time

Job summary

Swim Recruiting is helping a Vancouver-based apparel company find a Health & Wealth Coordinator to support the Benefits Operations across North America. This 6-month contract role focuses on providing first-line support, resolving inquiries, and maintaining data to enhance the employee experience.

The role reports to the Lead, People Experience Delivery and involves collaborating with Benefits COE, cross-functional partners, and external vendors while handling inquiries in ServiceNow and Workday.

Qualifications

• 2+ years of experience in Canadian benefits administration.
• Experience with US benefits administration an asset.
• Experience working within HR operations and Service Delivery.
• Strong service ethos.
• Intermediate problem-solving, analytical and critical thinking skills.
• Comfortable working with large amounts of data, accuracy and detail.

Responsibilities

• HR Benefits Enquiry Support: Respond to Benefits tickets submitted by employees to Service Portal (ServiceNow).
• HR Benefits Administration: Process Leave requests in Workday (HRIS), administer Short Term Disability (STD) and Long Term Disability (LTD), complete vendor billing audits and reconcile invoices.
• Collaborate with Benefits Centre of Excellence, cross-functional partners, and external vendors on case resolutions.
• Manage complex tickets in ServiceNow and identify process optimization opportunities.
• Maintain HR knowledge base content, intranet resources, program guides, FAQs, and supporting documentation.

Skills

Benefits administration

Customer service

Data accuracy

Communication

Time management

Confidentiality

Tools

Workday

ServiceNow

Excel

Job description

Join a collaborative People & Culture team focused on enhancing employee wellbeing and delivering a positive employee experience across North America. This is an opportunity to apply your benefits expertise, work with a range of programs, and help improve the processes and services that support employees.

This is a 6-month contract.

Who- the Company

Exciting opportunity to join a fast-growing international Vancouver-based apparel company and one of Vancouver’s finest! Our client is a people-centric organization and known for their collaborative team culture.

What- the Role

Our client’s People & Culture (P&C) team is leading an important goal as they aim to develop inclusive leaders who enable growth and wellbeing for all. The Health & Wealth Coordinator is a member of our client’s People Experience Delivery (PEX) team and provides first-line support across the full P&C ecosystem, resolving inquiries, delivering operational support, maintaining core data, and surfacing key insights to continuously enhance the employee experience. By delivering efficient, accurate, and people-centred support, we enable our people to thrive.

The Health & Wealth Coordinator role reports to the Lead, People Experience Delivery and supports Benefits Operations across North America. Responsibilities include:

• HR Benefits Enquiry Support: Respond to Benefits tickets that are submitted by employees to our Service Portal (ServiceNow). Benefits programs supported include Fitness Benefit, Employee Share Purchase Plan, RRSP’s, 401K, Time Off and Leaves.
• HR Benefits Administration:
  • Process Leave requests in Workday (HRIS)
  • Administer Short Term Disability (STD):
    • Verify eligibility
    • Pull reports to determine hours worked by employees
    • Calculate payment amounts
    • Prepare/audit files that Payroll will use for payment of STD amounts
  • Administer Long Term Disability (LTD):
    • Fill out LTD employer statements in preparation for sending to Vendor
  • Complete Vendor billing audits and process/reconcile Vendor invoices
• Partner Collaboration: Connect regularly with Benefits Centre of Excellence (COE), cross-functional partners, and external vendors regarding case resolutions and optimization activities
• Collaborate on complex tickets in ServiceNow
• Identify and share process optimization opportunities

• Documentation: Maintain accuracy of employee-facing resources, including HR knowledge base content, intranet content, program guides, FAQs, and supporting documentation.

Who – the Candidate

• 2+ years of experience in Canadian benefits administration. Experience with US benefits administration an asset.
• Experience working within HR operations and Service Delivery.
• Strong service ethos.
• Intermediate problem-solving, analytical and critical thinking skills.
• Comfortable working with large amounts of data, consistently demonstrating a high degree of accuracy and attention to detail.
• Excellent communication skills, both written & verbal. Can effectively communicate with cross‑functional teams and vendors and deliver sensitive communications to employees.
• Well‑honed prioritization and time management skills, with ability to manage large workload in a fast‑paced environment.
• Proficiency working in Workday and ServiceNow systems, an asset.
• Intermediate knowledge of Microsoft Excel and other Office software.
• Must be an effective team player.
• Highly ethical and able to deal with confidential issues with tact, discretion, and confidentiality.

How Much

$35-36.40/hr commensurate with experience + 4% vacation pay

Where

Vancouver, BC