Health Services Manager (RN)

Shannex Incorporated; Saint John; On-site; CAD 104,000 - 117,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Life insurance

RRSP matching

Vacation accrual

Onsite parking

WorkPerks program

Continuing education

Professional development

Job summary

Shannex Incorporated in Saint John, New Brunswick, is seeking a Health Services Manager to lead resident care across nursing and allied health teams within Cohen Hall on the Parkland Saint John campus.

The role emphasizes clinical leadership, policy compliance, on-call coverage, recruitment and staff development, and continuous quality improvement to deliver compassionate, resident-centered care in a supportive and collaborative environment.

Qualifications

• Bachelor of Science in Nursing or equivalent, registered in good standing with the College of Nursing of New Brunswick.
• 10+ years clinical and administrative experience.
• At least 2 years in management/leadership in a clinical setting.
• Ability to plan, direct and coordinate resident care services.
• Proven ability to lead, coach, and performance manage others.
• Strong customer service orientation with stakeholders.
• Experience in Long-Term Care or licensed healthcare environment is an asset.
• Passion for healthcare and improving senior accommodations.

Responsibilities

• Provides leadership and evaluation of resident care across nursing, allied health, and recreation & wellness teams, offering clinical expertise and ensuring adherence to best practices and KPIs.
• Facilitates complex, resident-focused family meetings with professionalism and empathy, addressing concerns and guiding decision-making.
• Supports families by responding to needs and concerns and facilitates effective complaint resolution.
• Ensures departmental compliance with policies, procedures, standards of nursing practice, code of ethics, provincial legislation, and safe work practices.
• Shares responsibility in local and regional on-call rotations to provide consistent management coverage.
• Oversees recruitment, training, orientation, performance evaluation, coaching of team members, and disciplinary measures when necessary.
• Meets organizational service delivery standards and implements company policies to maintain high-quality operations.
• Leads continuous quality improvement, risk management, and quality assurance activities.
• Builds and promotes effective relationships with internal and external stakeholders.
• Ensures staffing guidelines are met by monitoring schedules and maintaining adequate coverage.

Skills

Leadership

Strategic planning

Staff coaching

Planning & coordination

Customer service

Communication

Education

Bachelor of Science in Nursing or equivalent

Job description

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Health Services Manager to join our Parkland Saint John – Cohen Hall team based in Saint John, New Brunswick. Cohen Hall is a licensed nursing home located within the Parkland Saint John retirement living campus on Bloom Lane. Home to 60 residents, Cohen Hall is dedicated to providing exceptional, resident-centered care in a welcoming and compassionate environment. Designed with private suites and vibrant neighborhood living spaces, Cohen Hall fosters dignity, independence, and meaningful connections for residents while supporting a culture of collaboration, professionalism, and excellence among team members.

Meaningful Benefits

• $104,000–$117,000 annually. Starting salary will be determined based on experience, qualifications, and internal equity
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire), including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favourite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Provides leadership, coordination, and evaluation of resident care services across nursing (CCAs, LPNs, RNs), allied health, and recreation & wellness teams, offering clinical expertise and ensuring adherence to best practices and KPIs.
• Facilitates complex, resident-focused family meetings with professionalism and empathy, addressing concerns, supporting decision-making, and guiding families through sensitive situations.
• Supports families by responding to needs and concerns and facilitates effective complaint resolution.
• Ensures departmental compliance with policies, procedures, Standards of Nursing Practice, Code of Ethics, provincial legislation, and safe work practices to maintain a safe environment for residents and staff.
• Shares responsibility in both local and regional on-call rotations to provide consistent and effective management coverage.
• Oversees recruitment, training, orientation, performance evaluation, coaching of team members, and disciplinary measures when necessary, ensuring accountability and continuous improvement.
• Meets organizational service delivery standards and implements company policies to maintain consistent, high-quality operations.
• Leads and organizes continuous quality improvement, risk management, and quality assurance activities.
• Builds and promotes effective relationships with internal and external stakeholders.
• Ensures staffing guidelines are met by monitoring schedules and maintaining adequate coverage to support resident safety and care standards

About You

• A Bachelor of Science in Nursing or equivalent, and are currently registered and in good standing with the College of Nursing of New Brunswick;
• Experience working in a clinical and administrative environment for at least 10 years;
• At least two years of management/leadership experience in a clinical environment;
• Ability to effectively plan, direct and coordinate resident care services with the needs of the organization;
• Demonstrated ability to lead, coach, and performance manage others;
• Consistently demonstrates excellence in customer service to all stakeholders;
• Previous experience in Long-Term Care and/or other licensed healthcare environment is considered an asset;
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services, and care.

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.