Health and Wellness Manager

GetHired, Inc.; Whitby; On-site; CAD 60,000 - 70,000; Full time

Job summary

GetHired, Inc. is seeking a Resident Care Coordinator to oversee PSPs, assessments, and regulatory compliance for our Whitby location. You will maintain EHR records, coordinate discharges, lead staff training, and liaise with residents, families, and health authorities to ensure high‑quality, person‑centred care.

Must hold an LPN license in Ontario and have 3+ years in assisted living or long‑term care. Salary is $60,000–$70,000 annually; onsite at 101 Manning Road, Whitby.

Qualifications

• Diploma or certificate in Health Care Administration, Gerontology, Community Support Work, or a related field (Bachelor's degree is an asset).
• LPN License in Ontario (required).
• Minimum 3 years of experience in assisted living, long-term care, or a related seniors' care environment.
• Proven ON care revenue experience.
• Strong experience with PSPs, resident assessments, incident reporting, and regulatory compliance in ON.
• Familiarity with Health Authority processes and Assisted Living regulations.
• Experience with Electronic Health Records (EHR) systems and Microsoft Office.

Responsibilities

• Develop, maintain, and update PSPs in compliance with ON Assisted Living regulations.
• Conduct comprehensive move-in assessments and ongoing reassessments based on health changes or incidents.
• Maintain accurate Electronic Health Records (EHR) ensuring confidentiality and data integrity.
• Track and manage reportable incidents in alignment with Health Authority requirements.
• Coordinate hospital discharges and ensure smooth, safe transitions into the community.
• Act as the primary contact regarding inspections, licensing, and compliance.
• Prepare and submit reports, incident notifications, and corrective action plans.
• Lead internal audits and maintain ongoing regulatory readiness.
• Communicate effectively with residents and families; lead family care conferences.
• Offer culturally sensitive support and interpretation for residents and families.
• Address concerns related to health, wellness, and care services with empathy and professionalism.
• Develop and deliver training on PSPs, incident reporting, EHR documentation, infection control, and emergency procedures.
• Mentor and support care staff to promote a consistent, resident-centered approach.

Job description

Reports to: General Manager

Job Status: Ongoing Full-Time (Onsite)

Location: 101 Manning Road Whitby, ON L1N 9M2

Compensation: $60,000 - $70,000 annually

Start Date: As soon as possible

Your Day-to-Day

Resident Care Coordination & Documentation

• Develop, maintain, and update individualized Personal Service Plans (PSPs) in compliance with ON Assisted Living regulations
• Conduct comprehensive move-in assessments and ongoing reassessments based on health changes or incidents
• Maintain accurate Electronic Health Records (EHR) ensuring confidentiality and data integrity
• Track and manage reportable incidents in alignment with Health Authority requirements
• Coordinate hospital discharges and ensure smooth, safe transitions into the community

Regulatory Liaison

• Act as the primary contact regarding inspections, licensing, and compliance
• Ensure all care practices meet the Community Care and Assisted Living Act and provincial standards
• Prepare and submit reports, incident notifications, and corrective action plans
• Lead internal audits and maintain ongoing regulatory readiness

Resident & Family Communication

• Communicate effectively with residents and families
• Lead family care conferences and provide updates on resident health and care plans
• Offer culturally sensitive support and interpretation for residents and families
• Address concerns related to health, wellness, and care services with empathy and professionalism

Staff Training & Development

• Develop and deliver training on PSPs, incident reporting, EHR documentation, infection control, and emergency procedures
• Ensure staff maintain required certifications and competencies
• Mentor and support care staff to promote a consistent, resident-centered approach
• Identify training needs and support ongoing professional development

Wellness Program Leadership

• Design and implement health and wellness programs aligned with resident needs
• Coordinate events, workshops, and wellness initiatives
• Collaborate with Recreation, Dining, and external partners to enhance programming
• Monitor and evaluate program effectiveness and resident engagement

Measurement, Reporting & Continuous Improvement

• Establish and monitor KPIs related to care quality, documentation, and wellness outcomes
• Analyze resident feedback and health data to drive improvements
• Prepare reports for leadership on care performance and compliance
• Participate in committees and cross-functional initiatives to enhance services

What You Bring to the Table

• Diploma or certificate in Health Care Administration, Gerontology, Community Support Work, or a related field (Bachelor's degree is an asset)
• LPN License in Ontario (required)
• Minimum 3 years of experience in assisted living, long-term care, or a related seniors' care environment
• Proven ON care revenue experience
• Strong experience with PSPs, resident assessments, incident reporting, and regulatory compliance in ON
• Familiarity with Health Authority processes and Assisted Living regulations
• Experience with Electronic Health Records (EHR) systems and Microsoft Office

Nice to Have

• Certifications in gerontology, dementia care, or First Aid/CPR
• Experience working with hospital discharge teams and external healthcare partners
• Strong leadership and staff training experience

Skills & Abilities

• Excellent interpersonal and communication skills with a compassionate, resident-focused approach
• Strong organizational skills and attention to detail in documentation
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with a focus on continuous improvement
• Flexible and adaptable to occasional evenings or weekends
• Commitment to dignity, respect, and person-centered care