Health and Wellness Manager

AMENIDA SENIOR'S COMMUNITY LTD; Surrey; On-site; CAD 80,000 - 90,000; Full time

Job summary

AMENIDA Senior's Community Ltd. in Surrey, BC is seeking a Care Coordinator to manage PSPs, assessments, EHRs, and regulatory compliance for seniors in assisted living.

You will coordinate hospital discharges, support family communications, and ensure ongoing regulatory readiness with Fraser Health Authority and BC standards.

Qualifications

• Diploma or certificate in Health Care Administration, Gerontology, Community Support Work or related field.
• BC LPN license is required.
• Minimum 3 years in assisted living or seniors' care.
• Experience with PSPs, incident reporting, and regulatory compliance in BC.
• Familiarity with Fraser Health Authority processes and Assisted Living regulations.
• Proficiency with EHR systems and Microsoft Office.
• Fluency in English; Korean is an asset.

Responsibilities

• Develop, maintain PSPs and health records in BC regulatory compliance.
• Conduct move-in assessments and periodic reassessments as health changes.
• Coordinate hospital discharges and smooth transitions into the community.
• Act as regulatory liaison with Fraser Health Authority and audits.
• Lead staff training on PSPs, incident reporting, and infection control.
• Communicate with residents and families with empathy and professionalism.

Skills

Excellent communication

Regulatory compliance

PSP knowledge

EHR proficiency

BC LPN license

Education

Diploma or certificate in Health Care Administration, Gerontology, or related field

Bachelor’s degree is an asset

Tools

EHR systems

Microsoft Office

Job description

Reports to: General Manager
Job Status: Ongoing Full-Time (Onsite)
Location: 13855 68th Ave, Surrey, BC V3W 2G9
Compensation: $80,000 – $90,000 annually + Bonus tied to achieving this KPI
Start Date: As soon as possible

Your Day-to-Day

Resident Care Coordination & Documentation:

• Develop, maintain, and update individualized Personal Service Plans (PSPs) in compliance with BC Assisted Living regulations
• Conduct comprehensive move-in assessments and ongoing reassessments based on health changes or incidents
• Maintain accurate Electronic Health Records (EHR) ensuring confidentiality and data integrity
• Track and manage reportable incidents in alignment with Fraser Health Authority requirements
• Collaborate with the on-site Sage Pharmacy nurse on clinical assessments, medication reviews, and resident health monitoring
• Coordinate hospital discharges and ensure smooth, safe transitions into the community

Fraser Health Authority & Regulatory Liaison:

• Act as the primary contact for Fraser Health Authority (FHA) regarding inspections, licensing, and compliance
• Ensure all care practices meet the Community Care and Assisted Living Act and provincial standards
• Prepare and submit reports, incident notifications, and corrective action plans
• Lead internal audits and maintain ongoing regulatory readiness

Resident & Family Communication:

• Communicate effectively with residents and families
• Lead family care conferences and provide updates on resident health and care plans
• Offer culturally sensitive support and interpretation for residents and families
• Address concerns related to health, wellness, and care services with empathy and professionalism

Staff Training & Development:

• Develop and deliver training on PSPs, incident reporting, EHR documentation, infection control, and emergency procedures
• Ensure staff maintain required certifications and competencies
• Mentor and support care staff to promote a consistent, resident-centered approach
• Identify training needs and support ongoing professional development

Wellness Program Leadership:

• Design and implement health and wellness programs aligned with resident needs
• Coordinate events, workshops, and wellness initiatives
• Collaborate with Recreation, Dining, and external partners to enhance programming
• Monitor and evaluate program effectiveness and resident engagement

Measurement, Reporting & Continuous Improvement:

• Establish and monitor KPIs related to care quality, documentation, and wellness outcomes
• Analyze resident feedback and health data to drive improvements
• Prepare reports for leadership on care performance and compliance
• Participate in committees and cross-functional initiatives to enhance services

What You Bring to the Table:

• Diploma or certificate in Health Care Administration, Gerontology, Community Support Work, or a related field (Bachelor’s degree is an asset)
• LPN License in British Columbia (required)
• Minimum 3 years of experience in assisted living, long-term care, or a related seniors’ care environment
• Proven BC care revenue experience
• Strong experience with PSPs, resident assessments, incident reporting, and regulatory compliance in BC
• Familiarity with Fraser Health Authority processes and Assisted Living regulations
• Experience with Electronic Health Records (EHR) systems and Microsoft Office
• Professional fluency in both Korean and English (Asset)

Nice to Have:

• Certifications in gerontology, dementia care, or First Aid/CPR
• Experience working with hospital discharge teams and external healthcare partners
• Strong leadership and staff training experience

Skills & Abilities:

• Excellent interpersonal and communication skills with a compassionate, resident-focused approach
• Strong organizational skills and attention to detail in documentation
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with a focus on continuous improvement
• Flexible and adaptable to occasional evenings or weekends
• Commitment to dignity, respect, and person-centered care