Head Repair Technician

Resorts of the Canadian Rockies; Golden; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Mountain access pass

Reciprocal resort tickets

Discounted friends & family tickets

Staff discounts on food, rentals, and

Job summary

Resorts Of the Canadian Rockies Inc. is seeking a Repair Shop Supervisor at Kicking Horse Mountain Resort to oversee ski/snowboard tuning, major repairs, and equipment maintenance.

You will train staff, manage scheduling, and ensure top-quality repairs and guest-focused service in a dynamic mountain resort environment. The role requires extensive tuning experience, familiarity with Wintersteiger machines, and proven supervisory skills, with a passion for mountain culture and safety.

Qualifications

• Extensive experience with tuning and major repair of ski/snowboard equipment.
• Familiar with Wintersteiger machine operation: base grinder, stone grinder and ceramic disk edge finisher.
• Basic knowledge of outdoor equipment, recreation, ski, or related retail shops.
• Experience with ski/snowboard rentals, waiver delivery and safe use guidance.
• Proficient in MS Office (Word, Excel, Outlook) and POS applications.
• Previous experience supervising a team.
• Passion for mountain culture, skiing/snowboarding, and the resort environment.

Responsibilities

• Oversee repair shop procedures for tuning, major repairs, and machinery maintenance.
• Advocate health and safety; maintain a clean, safe work environment.
• Provide ongoing training to Repair Shop staff for consistent quality.
• Supervise Repair staff to ensure efficiency and guest-focused service.
• Assist in staff scheduling, orientation, training, and task delegation.
• Deliver exceptional customer service through direct interaction, sales, and service.
• Assist guests with sizing and fitting of rental equipment.
• Manage labor costs by scheduling and task assignment.
• Maintain inventory of shop tools and supplies.
• Maintain rental gear and track maintenance history.
• Ensure repairs are properly documented and archived.
• Perform other duties as assigned.

Skills

Ski repair

Snowboard repair

Wintersteiger

Rentals experience

MS Office

POS systems

Team supervision

Customer service

Mountain culture

Tools

Wintersteiger machines

Job description

• Oversee procedures for Repair Shop products and services including ski/snowboard tuning, major repairs and machinery maintenance.
• Be an advocate for health and safety, ensuring a clean and safe working environment.
• Conduct ongoing training with Repair Shop staff to ensure consistent, quality repairs and service.
• Supervise the Repair staff to ensure high levels of efficiency and output with an emphasis on guest service and sales.
• Assist in staff scheduling, orientation, training, and delegation of tasks.
• Provide an exceptional level of customer service through direct interaction, sales and service.
• Assist guests with sizing and fitting of appropriate rental equipment for comfort and safety.
• Manage labor costs by assigning tasks and setting schedule for employees.
• Maintain inventory of shop tools and supplies.
• Maintain rental equipment and track maintenance history for gear.
• Ensure documentation for repairs is properly and completely processed, filed and archived.
• Perform other duties as assigned.

You

• Have extensive experience with tuning and major repair of ski and snowboard equipment.
• Are familiar with Wintersteiger machine operation, including base grinder, stone grinder and ceramic disk edge finisher.
• Demonstrate basic knowledge of outdoor equipment, recreation, ski, or related retail shops.
• Have experience with ski and snowboard rentals, including waiver delivery and describing safe use of equipment.
• Are proficient in MS Office (Word, Excel, and Outlook) and Point of Sale (POS) applications.
• Have previous experience effectively managing or supervising a team.
• Are passionate about mountain culture, skiing/snowboarding, and the resort environment.

Compensation And Benefits

• Competitive wage: $20.46 - 23.46/hour, dependent on experience
• Mountain access perks: Staff receive a Kicking Horse Mountain Resort pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets for full-time staff.
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles.

We are an equal opportunity employer and look forward to hearing from all qualified applicants.

We thank all applicants for their interest in Kicking Horse Mountain Resort; however, only those candidates selected for an interview will be contacted.