Head of Site Reliability & Infrastructure

Aviva; Markham; Hybrid; CAD 125,000 - 175,000; Full time

Benefits offered by this job

Hybrid flexible work model

Career development opportunities

Health benefits

Annual bonus eligibility

Retirement savings plan

Share plan

Paid vacation

Job summary

Aviva Canada is seeking a Senior Manager of Site Reliability & Infrastructure Engineering to lead reliability across on-premises, AWS, and SaaS environments. You will partner with cross‑functional teams to shift to proactive reliability engineering using observability tools and modern recovery platforms.

The role emphasizes leadership of engineers, defining reliability measures, and ensuring audit-ready controls while driving business outcomes. A hybrid work model is offered.

Qualifications

• 10+ years of technology experience across SRE/Infrastructure/Cloud disciplines.
• 5+ years in leading & managing technical teams.
• Experience with enterprise observability tooling (Dynatrace, Grafana, Datadog).
• Hands-on with backup/cyber recovery platforms (Rubrik or equivalent).
• Experience in hybrid on‑prem/Cloud environments (AWS, SaaS).
• Strong communication and executive reporting skills.

Responsibilities

• Establish and mature SRE practices across critical apps and platforms with SLIs/SLOs/SLAs.
• Embed reliability requirements into design, release, and production support processes.
• Improve incident response, problem management, and post-incident reviews.

Skills

SRE

Infrastructure

Cloud

Observability

Automation

Incident management

Leadership

Communication

Cyber recovery

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Dynatrace

Grafana

Datadog

Rubrik

Job description

Aviva Canada is seeking a Senior Manager of Site Reliability & Infrastructure Engineering to lead reliability across on-premises, AWS, and SaaS environments. You will partner with cross‑functional teams to shift to proactive reliability engineering using observability tools and modern recovery platforms.

The role emphasizes leadership of engineers, defining reliability measures, and ensuring audit-ready controls while driving business outcomes. A hybrid work model is offered.