Head of Product Design & AI-Driven UX

BuildOps; Toronto; Hybrid; CAD 204,000 - 255,000; Full time

Benefits offered by this job

Generous equity grant

Comprehensive benefits package

Flexible PTO and hybrid work schedules

One-time work-from-home allowance

Hubs in LA, SF, Toronto, and Raleigh;

Job summary

BuildOps is seeking a Head of Product Design to lead and scale our design team across SaaS platforms. You will shape the design strategy, mentor senior designers, and fuse AI into design workflows and customer experiences.

You will drive cross-functional partnerships, champion design systems, and recruit top talent to deliver enterprise-grade solutions while maintaining an exceptional user experience across web and mobile.

Qualifications

• 8+ years of product design experience with at least 5 years leading design teams in high-growth SaaS environments.
• Proven track record of setting and executing a cohesive design vision.
• Experience designing and shipping high-quality B2B or B2B2C products across mobile and web.
• Strong design instincts with fluency in UX, UI, interaction design, and systems thinking.
• Demonstrated experience scaling teams, mentoring designers, and building high-performing team cultures.
• Expert proficiency in design tools and fluency with AI tools to accelerate synthesis, ideation, prototyping, and rapid software development.
• Exceptional communication skills, with the ability to articulate decisions, influence stakeholders, and present to executive leadership.
• A compelling portfolio that demonstrates excellent product thinking, beautiful execution, and measurable business impact.
• Flexibility to travel for team meetings and customer visits.

Responsibilities

• Lead and inspire a team of talented product designers across multiple product surfaces.
• Set the strategic design vision that aligns with our company and product strategy, ensuring a consistent, intuitive, and delightful user experience.
• Build and scale the design organization: define team structure, hire top-tier talent, mentor and grow the team, and nurture a high-performance design culture.
• Establish strong cross-functional partnerships with Product, Engineering, Marketing, and executive stakeholders.
• Champion design excellence through modern systems, tooling, and processes that scale with the company.
• Partner with Product and Engineering to develop intuitive, enterprise-grade solutions while transforming the platform to support AI-powered user experiences through OpsAI.
• Guide the evolution of our design system and visual language across mobile and web.
• Be a strong voice for the user, leveraging research, customer visits, and data to inform design decisions and prioritize customer outcomes.
• Foster a culture of rapid experimentation, feedback, and continuous improvement.

Skills

Design leadership

Product design

SaaS

UX/UI

Systems thinking

Job description

BuildOps is seeking a Head of Product Design to lead and scale our design team across SaaS platforms. You will shape the design strategy, mentor senior designers, and fuse AI into design workflows and customer experiences.

You will drive cross-functional partnerships, champion design systems, and recruit top talent to deliver enterprise-grade solutions while maintaining an exceptional user experience across web and mobile.