Head of Operations

Martin Pooley Associates; Toronto; Vor Ort; CAD 120.000 - 180.000; Vollzeit

Zusammenfassung

Martin Pooley Associates is seeking an experienced Head of Operations to lead and transform service delivery across its legal practices. The role demands a decisive, hands‑on operator who can scale growth into efficient, high‑quality client service.

The successful candidate will own end‑to‑end delivery, build leadership cadence, manage budgets and capacity, and drive automation initiatives to deliver measurable business impact across practice areas.

Qualifikationen

• 5–12 years of operations experience, including leadership of a high‑volume service delivery team.
• Experience managing teams of 20–50+ people and managers.
• Track record of redesigning processes to achieve productivity, quality and cost gains.
• Experience budgeting, capacity planning and unit economics; leading AI/automation adoption.

Aufgaben

• Own end‑to‑end service delivery, including case throughput, turnaround times, backlog, capacity utilization and service levels.
• Lead and coach Practice Leads and Managing Attorneys with cadence, operating reviews and scorecards.
• Own delivery cost drivers, productivity and contribution margin; partner with Finance on budgets and forecasts.
• Build and run a roadmap to modernize delivery through automation and AI adoption.
• Translate sales forecasts and growth targets into capacity and hiring plans with data‑driven visibility.

Kenntnisse

Operations leadership

People management

Strategic planning

Jobbeschreibung

Respected law group are seeking an experienced Head of Operations to join the group.

They are looking for a Head of Operations with 5+ years of experience in a similar role to lead and transform service delivery across their legal practices.

They need a decisive, hands-on, commercially minded operator who can turn fast growth into consistent, efficient service across practice areas.

What will you be doing?

• Owning end-to-end service delivery, including case throughput, turnaround times, backlog, capacity utilization and service levels
• Leading and coaching Practice Leads and Managing Attorneys, with management cadences, operating reviews and scorecards
• Owning the drivers of delivery cost, productivity and contribution margin, partnering with Finance on budgets and forecasts
• Building and running a roadmap to modernize delivery through automation and AI adoption.
• Translating sales forecasts and growth targets into capacity and hiring plans, and giving clear, data-driven visibility

Key Requirements

• 5-12 years of operations experience, including 3+ years leading a high-volume service delivery team
• Experience leading teams of 20-50+ people, including managers who lead their own teams
• Track record of redesigning processes and delivering measurable gains in productivity, quality and cost
• Hands-on experience managing budgets, capacity and unit economics
• Experience driving AI and automation adoption and turning technology investments into measurable business outcomes