Head of Operational Excellence & Enablement

Joltcharge; Toronto; On-site; CAD 180,000 - 240,000; Full time

Job summary

JOLT seeks an experienced leader to design and deliver its AI-first Operations ecosystem, overseeing Global CX and Supply Chain. You will build agentic AI workflows, collaborate with Digital Product and Software Engineering, and drive performance across five markets.

Based in the US or Canada, you will own KPIs, lead a small team, and steer continuous improvement, with a focus on predictive maintenance, automation, and ROI-driven decisions in EV charging and OOH media.

Qualifications

• Proven track record leading global operations and cross-functional teams.
• Experience building AI-native workflow solutions.
• Strong analytical mindset with KPI and ROI focus.
• Industry background in EV charging, media, or hardware preferred.

Responsibilities

• Own the AI roadmap for Global Operations, including CX automation.
• Define and ship AI features translating local pain points into scalable products.
• Lead Global Supply Chain and Customer Experience operations, KPIs, and continuous improvement.
• Collaborate with Digital Product and Software Engineering.
• Influence local Operations across markets to adopt best practices.

Skills

Operations leadership

AI/Automation

Digital Product

Stakeholder management

Data-driven decision making

Job description

About Us

JOLT is a global leader in electric vehicle charging and digital out-of-home media, creating smarter ways for people and brands to move. Operating across the United States, Canada, the U.K., Australia, and New Zealand, JOLT is helping make it faster, easier and simpler for drivers everywhere to switch to electric vehicles. The company combines accessible, reliable EV charging with a digital advertising network that connects brands with consumers at key moments in their daily journeys. By integrating sustainable infrastructure with data-driven media, JOLT delivers measurable impact for advertisers while helping accelerate the shift toward electric mobility worldwide. Recognized by TIME and Statista as one of the world’s top 250 greentech companies, JOLT continues to expand its mission to make charging convenient, accessible, and built for the future.

Lead the design and delivery of JOLT’s AI-first Operations ecosystem — while overseeing Global CX and Supply Chain. This is a role which combines operational leadership with building AI and Automation solutions to operational problems. You will be hands on tools building the Agentic Operations ecosystem for JOLT, collaborating with Digital Product and Software Engineering. You will lead the Global Supply Chain and Customer Experience functions and influence local Operations leads across five markets to drive operational excellence and adopt AI-native ways of working. JOLT operates ~2,600 EV charging/OOH advertising stations across the US, Canada, UK, Australia, and New Zealand. This role is based in the US or Canada.

• Own and deliver the AI roadmap for JOLT’s Global Operations — across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
• Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations
• Own and lead Global Supply Chain and Customer Experience Operations — setting strategy, leading a small team, owning KPIs, and driving continuous improvement
• Global Supply Chain at JOLT relates to charging, screen equipment and spare part planning, ordering, storage and transport
• Global Customer Experience at JOLT relates to driver support via digital and contract centre channels
• Drive operational excellence and best practices across global markets by influencing local Operations Managers
• Own Global Operations & Maintenance Standard Operating Procedures (SOPs) and operating cadence
• Drive Continuous Improvement projects across global markets
• Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
• Experience influencing and leading operational teams, ideally in a global context
• Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
• Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
• Digital Product management experience a plus
• 5–10+ years in a blend of Operations and Digital Product or Software Engineering — we are looking for someone who has led operations and built / owned the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
• Previous experience in a start-up, scale-up, or consulting environment where you have had to build structure in a fast-paced global environment