Global Head of Operational Excellence – Enablement

Jobtailor; Toronto; On-site; CAD 120,000 - 190,000; Full time

Job summary

JOLT is seeking a senior leader to own and deliver the AI roadmap across Global Operations, including predictive maintenance and CX automation. You will translate pain points into scalable digital products, embed agentic AI workflows, and lead a small team to improve KPIs across supply chain and customer experience.

This role requires 5–10+ years in Operations and Digital Product or Software Engineering, with a track record in fast-paced global settings.

Qualifications

• Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
• Experience influencing and leading operational teams, ideally in a global context
• Commercial and analytical mindset; comfortable with data, KPIs, and ROI-based decision making
• Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
• 5–10+ years in a blend of Operations and Digital Product or Software Engineering
• Experience leading operations and building or owning the tools that run them, preferably in EV Charging, Out-of-Home Media, Tech Hardware or Physical Infrastructure
• Previous experience in a start-up, scale-up, or consulting environment
• Experience building structure in a fast-paced global environment

Responsibilities

• Own and deliver the AI roadmap for Global Operations across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI and automation features translating pain points into scalable digital solutions
• Embed AI workflows across Operations to shift from reactive to preventative operations
• Own and lead Global Supply Chain and Customer Experience, setting strategy and KPIs
• Lead supply chain planning, ordering, storage, and transport for charging, equipment, and spare parts
• Lead driver support through digital and contact centre channels
• Drive operational excellence and best practices across global markets
• Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem

Skills

AI Roadmap Development

Supply Chain Knowledge

Digital Product Management

Team Leadership

Data-Driven Decision Making

Strategic Thinking

Communication

ROI-Based Decision Making

Job description

• Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI and automation features by translating operational pain points into scalable digital product solutions
• Embed agentic AI workflows across Operations to shift from reactive to preventative operations
• Own and lead Global Supply Chain and Customer Experience, setting strategy, leading a small team, owning KPIs, and driving continuous improvement
• Lead supply chain planning, ordering, storage, and transport for charging, screen equipment, and spare parts
• Lead driver support through digital and contact centre channels
• Drive operational excellence and best practices across global markets by influencing local Operations Managers
• Own Global Operations and Maintenance SOPs and operating cadence
• Drive continuous improvement projects across global markets
• Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem

Requirements

• Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
• Experience influencing and leading operational teams, ideally in a global context
• Commercial and analytical mindset; comfortable with data, KPIs, and ROI-based decision making
• Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
• Digital Product management experience a plus
• 5–10+ years in a blend of Operations and Digital Product or Software Engineering
• Experience leading operations and building or owning the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
• Previous experience in a start-up, scale-up, or consulting environment
• Experience building structure in a fast-paced global environment

Core Competencies

Demonstrates expertise in AI and automation product ownership within operational contexts, with a strong focus on supply chain management and customer experience. Proven ability to lead teams, drive continuous improvement, and influence operational excellence in a global environment.

Highest-signal resume keywords

• AI Product Ownership
• Supply Chain Management
• Digital Product Management
• Operational Leadership
• Data-Driven Decision Making

Hard Skills

• AI Roadmap Development
• Predictive Maintenance
• CX Automation
• Real-Time Network Monitoring
• KPI Management
• Continuous Improvement
• Operational Excellence
• Digital Product Solutions
• Data Analysis
• ROI-Based Decision Making

Soft Skills

• Team Leadership
• Influencing Skills
• Collaboration
• Strategic Thinking
• Communication

Industry Keywords

• EV Charging
• Physical Infrastructure
• Out-of-Home Media
• Tech Hardware
• Global Operations
• Operational Context
• Start-Up Environment
• Scale-Up Environment
• Consulting Environment