Head of Operational Excellence & Enablement

JOLT; Toronto; Hybrid; CAD 150,000 - 190,000; Full time

Job summary

JOLT seeks an Operations AI Delivery Lead to own the AI roadmap for Global Operations, including predictive maintenance, CX automation, and real-time monitoring. You will translate local pain points into scalable digital product solutions and embed AI workflows across the Operations function.

You will lead Global Supply Chain and Customer Experience with a small team, drive KPIs and continuous improvement, and influence local Ops leads across five markets in a fast-growing EV charging and

Qualifications

• Track record building or owning AI/automation products in operations.
• Experience leading global operational teams.
• Commercial and analytical mindset with KPI/ROI focus.
• Background in EV charging, OOH media, or hardware.
• Digital Product management experience is a plus.

Responsibilities

• Own AI roadmap for Global Operations (predictive maintenance, CX automation, real-time monitoring).
• Translate local pain points into scalable AI/automation features.
• Embed agentic AI workflows across Operations to enable proactive, not reactive, ops.
• Lead Global Supply Chain and Customer Experience with a small team and KPIs.
• Drive continuous improvement and SOP governance across markets.

Skills

AI/Automation products

Operational leadership

Global cross-functional teams

Data-driven decision making

EV charging / hardware background

Job description

JOLT is a global leader in electric vehicle charging and digital out-of-home media, creating smarter ways for people and brands to move. Operating across the United States, Canada, the U.K., Australia, and New Zealand, JOLT is helping make it faster, easier and simpler for drivers everywhere to switch to electric vehicles. The company combines accessible, reliable EV charging with a digital advertising network that connects brands with consumers at key moments in their daily journeys. By integrating sustainable infrastructure with data-driven media, JOLT delivers measurable impact for advertisers while helping accelerate the shift toward electric mobility worldwide. Recognized by TIME and Statista as one of the world’s top 250 greentech companies, JOLT continues to expand its mission to make charging convenient, accessible, and built for the future.

Lead the design and delivery of JOLT’s AI-first Operations ecosystem - while overseeing Global CX and Supply Chain. This is a role which combines operational leadership with building AI and Automation solutions to operational problems. You will be hands on tools building the Agentic Operations ecosystem for JOLT, collaborating with Digital Product and Software Engineering. You will lead the Global Supply Chain and Customer Experience functions and influence local Operations leads across five markets to drive operational excellence and adopt AI-native ways of working. JOLT operates :2,600 EV charging/OOH advertising stations across the US, Canada, UK, Australia, and New Zealand. This role is based in the US or Canada.

Operations AI Delivery Lead

• Own and deliver the AI roadmap for JOLT’s Global Operations - across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
• Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations

Global CX and Supply Chain

• Own and lead Global Supply Chain and Customer Experience Operations - setting strategy, leading a small team, owning KPIs, and driving continuous improvement
• Global Supply Chain at JOLT relates to charging, screen equipment and spare part planning, ordering, storage and transport
• Global Customer Experience at JOLT relates to driver support via digital and contract centre channels

Local Operational Excellence

• Drive operational excellence and best practices across global markets by influencing local Operations Managers
• Own Global Operations & Maintenance Standard Operating Procedures (SOPs) and operating cadence
• Drive Continuous Improvement projects across global markets

Required Skills

• Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
• Experience influencing and leading operational teams, ideally in a global context
• Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
• Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
• Digital Product management experience a plus

Previous experience

• 5-10+ years in a blend of Operations and Digital Product or Software Engineering - we are looking for someone who has led operations and built / owned the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
• Previous experience in a start-up, scale-up, or consulting environment where you have had to build structure in a fast-paced global environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.