Head of Client Care & Experience

Nuovo Artistic Photography; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Inspiring Work Environment

Growth Opportunities

Recognition and Support

Exclusive Perks

Job summary

A leading photography studio in Montreal is seeking a Head of Client Care to enhance client experiences and drive satisfaction. Responsibilities include proactive client follow-ups, real-time support, and team leadership to ensure empathy and efficiency in service quality. Ideal candidates will have 7+ years of experience in client services, proven leadership ability, and exceptional emotional intelligence. Join a fast-growing company committed to artistic excellence and nurture your career while making an impact.

Qualifications

• 7+ years of experience in customer experience, client services, or customer success.
• Proven experience managing complex client situations and escalations.
• Previous leadership experience in a scaling or fast-growing company.

Responsibilities

• Lead proactive outreach and post-shooting follow-up with clients.
• Manage daily post-shooting client support operations.
• Lead, coach, and structure the Client Care & Resolution team.

Skills

Customer experience

Leadership

Emotional intelligence

Organizational skills

Communication skills

Job description

A leading photography studio in Montreal is seeking a Head of Client Care to enhance client experiences and drive satisfaction. Responsibilities include proactive client follow-ups, real-time support, and team leadership to ensure empathy and efficiency in service quality. Ideal candidates will have 7+ years of experience in client services, proven leadership ability, and exceptional emotional intelligence. Join a fast-growing company committed to artistic excellence and nurture your career while making an impact.