Head of Administration & Reception

Kahnawake Shakotiia’takehnhas Community Services; Kahnawake; On-site; CAD 62,000 - 70,000; Full time

Job summary

Kahnawake Shakotiia’takehnhas Community Services is seeking a Team Leader of Administration & Reception to oversee front-line services, scheduling, records management, and office procedures. You will support an organized, confidential environment and guide the Administration and Reception team to deliver professional, trauma-informed service.

The role requires strong communication, leadership, and organizational skills, with a focus on collaborative work and continuous improvement within a

Qualifications

• Strong communication skills to convey information clearly and listen actively, ensuring all team members feel heard and understood.
• Knowledge and experience in developing and executing work plans, with a focus on clear communication and inclusivity.
• Ability to lead with compassion and understanding, recognizing the unique experiences and challenges of each team member.
• Ability to empower team members by providing constructive feedback in a way that builds confidence and self-efficacy.
• Ability to manage and resolve conflicts with sensitivity, fostering understanding and encouraging healthy, constructive dialogue.
• Strong computer skills with database experience.
• Able to create clear written communications, including proposals, reports, briefs, and correspondence, that effectively convey key messages.
• Excellent organizational and critical thinking skills, with the capacity to handle multiple tasks while maintaining a calm and focused approach.
• Strong time management and organizational skills, with an emphasis on self-care and efficiency.
• Skilled in facilitating and chairing meetings, creating an environment of respect and collaboration.
• Ability to network and build meaningful, supportive relationships within and outside the organization.
• Possession of a valid driver’s license and access to a vehicle.
• Lifestyle reflects a positive role model, demonstrating resilience, balance, and self-care.
• Knowledge of Kanien’keha language.
• An understanding of diverse cultural backgrounds and experiences, ensuring inclusivity and sensitivity.
• Knowledge of statistics, with the ability to interpret data.

Responsibilities

• Coordinates Administration Services
• Supervision of the Administration and Reception Teams
• Oversees Reception Services
• Oversees the GX Security System
• Performs any other job-related duties as may be required by the immediate Supervisor.

Skills

Strong communication

Work plan development

Empower team members

Conflict resolution

Written communications

Organizational & critical thinking

Time management

Meeting facilitation

Relationship building

Driver's license & vehicle access

Trauma-informed approach

Confidentiality & ethics

Education

DEC in Office Administration or related field

HS Diploma with 5–7 years experience

Job description

Kahnawake Shakotiia’takehnhas Community Services is seeking a Team Leader of Administration & Reception to oversee front-line services, scheduling, records management, and office procedures. You will support an organized, confidential environment and guide the Administration and Reception team to deliver professional, trauma-informed service.

The role requires strong communication, leadership, and organizational skills, with a focus on collaborative work and continuous improvement within a