[H] Dispatcher

Uni-Select Inc.; Langford; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Pension plan contribution

Insurance coverage

Employee discounts

Career development

Dynamic work environment

Job summary

Uni-Select Inc. in Victoria, BC is seeking a Dispatcher to coordinate customer deliveries and driver pickups, ensuring timely service and high customer satisfaction.

You will collaborate with inside/outside sales and manage route planning, scheduling, and daily operations to support a busy automotive aftermarket environment. The role emphasizes strong communication, reliability, and a proactive approach to logistics, with opportunities for career development within a dynamic team at Bumper to

Qualifications

• High School diploma or equivalent required.
• 1 to 3 years' experience in a related Dispatcher role or logistics position preferred.
• Valid driver’s license with clean record.
• Excellent customer service skills essential.
• Physically capable of lifting up to 50 pounds.

Responsibilities

• Coordinate and follow up on deliveries and supplier pickups according to schedules and commitments.
• Maintain constant communication with drivers and customers about order status.
• Assign deliveries to drivers, optimize routes by location and priority.
• Schedule workforce with Store Manager to reduce delays and meet time expectations.
• Distribute fleet keys, fuel cards, phones, and documentation to drivers.
• Enter delivery times into tracking system or logs for accuracy.
• Verify returns and credits with sales team when applicable.
• Pick, pack, and prepare orders for delivery; ensure accuracy.
• Support daily/weekly/monthly truck inspections and arrange repairs when needed.
• Contribute to store cleanliness, organization, and maintenance.
• Make deliveries as required.
• In some locations, assist with opening/closing and administrative duties.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School diploma or equivalent

Job description

We are looking for someone seeking exciting new opportunities as Dispatcher for our thriving team in Victoria, BC. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.

What we can offer you:

• A competitive salary.
• Comprehensive benefits and employee assistance program accessible.
• A generous employer contribution to the pension plan.
• Complete insurance coverage.
• Employee discounts on automotive products.
• Career development opportunities.
• Work in a dynamic work environment you'll be able to expand your skills.

Your Daily Contribution & Impact:

• Coordinate and follow up on activities relative to customer deliveries and supplier pick-ups, according to schedules, customer service promises, needs of inside and outside sales team members.
• Maintain constant communication with drivers in transit, or with customers about the status of orders
• Ensure efficient driving routes and assign deliveries to drivers based on location and priority
• Schedule workforce in collaboration with Store Manager and coordinate the work of the drivers to reduce delay and meet time expectations
• Distribute fleet vehicles, keys, company fuel cards, phones, record keeping forms and parts deliveries to drivers
• Ensure drivers enter delivery times into delivery tracking system, if available, or onto manual sheets
• Verify returns of customers' goods before credits are completed by the sales team, if applicable
• Pick and pack orders and ensure orders are accurate and ready for delivery
• Conduct/support daily, weekly, monthly inspections of trucks and scheduled maintenance in conjunction with Store Manager and ensures reporting of any accidents as required
• Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management
• Play an active role in the store’s cleanliness, organization and maintenance
• Make deliveries as required
• Dispatcher in certain locations may also be responsible for the opening and closing of the facility, providing customer service and administration duties

Expertise & Essential Skills:

• High School diploma or equivalent
• 1 to 3 years' experience in related position
• Valid driver's license and good record of conduct
• Excellent customer service skills
• Lifting of heavy equipment of up to 50 pounds

Location : 895 Golstream Ave., Victoria, BC, V9B 2Y1

Salary : 22 $

Why Bumper to Bumper?

Bumper to Bumper is more than just a network of auto parts stores and repair shops; it's Uni-Select's flagship brand, bringing together experts who share the same commitment to providing quality parts, tools, and services. With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image, and a dynamic go-to-market strategy. Our extensive inventory features over 500,000 products, sourced from 350+ suppliers, including top national brands and private-label products, covering most makes and models on the road today. As skilled professionals, we understand the importance of trust and reliability. That's why we offer training on the latest technologies, including our EVE - Electric Vehicle Expert program, ensuring our partners stay at the forefront of the industry. At Bumper to Bumper, we stand for the right to repair and fight against obsolescence. We're committed to keeping cars on the road longer, believing that if something can be repaired, it should be! Long live your car!

We encourage new, different and game-changing ideas.

We have the opportunities so you can realize your full potential, make a positive impact while building the future of the industry.

We are Bumper to Bumper, the first homegrown collective of car people.

We don't work in automotive, we live for it.

Bumper to Bumper is owned by Uni-Select Inc (TSX:UNS).

For further information, visit www.uniselect.com.