[H] Dispatcher

Bumper To Bumper Auto Parts; Langford; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits and employeeass

Employer contribution to pension plan

Complete insurance coverage

Employee discounts on automotive parts

Career development opportunities

Dynamic work environment

Job summary

Bumper to Bumper Auto Parts in Victoria, BC is seeking a Dispatcher to coordinate customer deliveries and driver pickups. You will communicate with drivers and customers, schedule routes, and help ensure on-time delivery. The role demands reliability, a valid driver’s license, and good customer service skills.

The position offers a competitive salary and comprehensive benefits, with career development opportunities in a dynamic team environment.

Qualifications

• High School diploma or equivalent.
• 1 to 3 years' experience in related position.
• Valid driver's license and good record of conduct.
• Excellent customer service skills.
• Lifting of heavy equipment of up to 50 pounds.

Responsibilities

• Coordinate and follow up on activities related to customer deliveries and supplier pickups.
• Maintain constant communication with drivers in transit or with customers about order status.
• Schedule deliveries to drivers based on location and priority.
• Assist in workforce scheduling with Store Manager and coordinate drivers to reduce delays.
• Distribute fleet vehicles, keys, fuel cards, phones, and delivery paperwork to drivers.
• Ensure delivery times are entered into tracking systems or on paper sheets.
• Verify returns before credits are issued and ensure orders are ready for delivery.
• Pick and pack orders and ensure accuracy for delivery.
• Oversee truck inspections and maintenance with Store Manager; report incidents.
• Schedule vehicle repairs with local facilities and communicate issues to management.
• Contribute to store cleanliness, organization and maintenance.
• Make deliveries as required.
• In some locations may open/close store and perform customer service and admin duties.

Skills

Customer service

Valid driver’s license

Communication

Lifting 50 pounds

Education

High School diploma or equivalent

Job description

We are looking for someone seeking exciting new opportunities as Dispatcher for our thriving team in Victoria, BC. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.

What we can offer you

• A competitive salary.
• Comprehensive benefits and employee assistance program accessible.
• A generous employer contribution to the pension plan.
• Complete insurance coverage.
• Employee discounts on automotive products.
• Career development opportunities.
• Work in a dynamic work environment you’ll be able to expand your skills.

Your Daily Contribution & Impact:

• Coordinate and follow up on activities relative to customer deliveries and supplier pick-ups, according to schedules, customer service promises, needs of inside and outside sales team members.
• Maintain constant communication with drivers in transit, or with customers about the status of orders
• Ensure efficient driving routes and assign deliveries to drivers based on location and priority
• Schedule workforce in collaboration with Store Manager and coordinate the work of the drivers to reduce delay and meet time expectations
• Distribute fleet vehicles, keys, company fuel cards, phones, record keeping forms and parts deliveries to drivers
• Ensure drivers enter delivery times into delivery tracking system, if available, or onto manual sheets
• Verify returns of customers’ goods before credits are completed by the sales team, if applicable
• Pick and pack orders and ensure orders are accurate and ready for delivery
• Conduct/support daily, weekly, monthly inspections of trucks and scheduled maintenance in conjunction with Store Manager and ensures reporting of any accidents as required
• Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management
• Play an active role in the store’s cleanliness, organization and maintenance
• Make deliveries as required
• Dispatcher in certain locations may also be responsible for the opening and closing of the facility, providing customer service and administration duties

Expertise & Essential Skills:

• High School diploma or equivalent
• 1 to 3 years' experience in related position
• Valid driver's license and good record of conduct
• Excellent customer service skills
• Lifting of heavy equipment of up to 50 pounds
• Location : 895 Golstream Ave., Victoria, BC, V9B 2Y1
• Salary : 22 $

Why Bumper to Bumper?

Bumper to Bumper is more than just a network of auto parts stores and repair shops; it's Uni-Select's flagship brand, bringing together experts who share the same commitment to providing quality parts, tools, and services.

With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image, and a dynamic go-to-market strategy.

Our extensive inventory features over 500,000 products, sourced from 350+ suppliers, including top national brands and private-label products, covering most makes and models on the road today. As skilled professionals, we understand the importance of trust and reliability. That's why we offer training on the latest technologies, including our EVE - Electric Vehicle Expert program, ensuring our partners stay at the forefront of the industry.

At Bumper to Bumper, we stand for the right to repair and fight against obsolescence. We're committed to keeping cars on the road longer, believing that if something can be repaired, it should be! Long live your car!