Housekeeper - WorldMark Canmore

Travel + Leisure Co.; Canmore; On-site; CAD 21,000 - 30,000; Full time

Job summary

Travel + Leisure Co. is seeking a Housekeeper to support resort operations by cleaning units and maintaining quality standards. You will promote resort standards and follow safety protocols per company policy, ensuring a high-quality guest experience.

Responsibilities include cleaning rooms, responding to guest inquiries, and adhering to procedures while promoting a positive, Can-Do attitude. This role offers a steady schedule with opportunities to contribute to a world-class hospitality team.

Qualifications

• High School diploma or equivalent preferred.
• Detail oriented with organizational skills.
• Ability to read and comprehend routine instructions, short correspondence and memos.

Responsibilities

• Clean resort units including sleeping quarters, kitchens, bathrooms and living rooms, maintaining cleanliness standards.
• Respond to guest inquiries and resolve issues to improve guest experience.
• Ensure compliance with safety, security, and operating procedures.
• Demonstrate Count on Me culture by being responsive and respectful to guests and staff.
• Perform additional duties as needed.

Skills

Detail oriented

Customer service

People skills

Professional appearance

Reading skills

Education

High School diploma or equivalent preferred

Tools

Cleaning tools

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations.

Essential Job Functions

• Cleains resort units to include sleeping quarters, kitchens, bathrooms and living rooms and responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests. Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Strips linen in room and makes beds. Maintain and stock housekeeping carts. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Disposes of garbage in the units. Assist with Common Area cleaning while waiting for units to be assigned. Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)


• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and elevate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)


• Ensure compliance with: Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)


• Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)


• Performs other duties as needed (5% time)

Travel Requirements

Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.

Minimum Requirements and Qualifications

a) Education

• High School diploma or equivalent preferred

b) Training requirements

• N/A

c) Knowledge and skills

• Detail oriented with organizational skills


• Familiarity with cleaning products and equipment


• Ability to read and comprehend routine instructions, short correspondence and memos


• Ability to give high priority to customer service


• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff


• Must be people oriented and able to work independently or with others as needed

d) Technical Skills

• Has knowledge of general cleaning concepts


• Has knowledge of cleaning chemicals


• Has experience with cleaning tools and equipment

e) Job experience

• Six months related housekeeping experience preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.