Guest Services Supervisor — Lead Front Office & Travel Perks

Renaissance Edmonton Airport Hotel; Edmonton; On-site; CAD 39,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits

Travel program discounts

Free parking or transit reimbursement

In-house management training

Quarterly work events

On-demand pay

Staff meals

50% F&B discount

Job summary

Renaissance Edmonton Airport Hotel is seeking a Guest Services Supervisor to lead the Front Office, supervise staff, and ensure guests receive exceptional service consistent with Marriott standards.

This permanent, full-time role requires a high school diploma or Hotel/Event Management degree with supervisory experience. You will oversee scheduling, guest relations, and brand programs while maintaining room inventory and POS knowledge.

Qualifications

• High school diploma or GED required.
• 2+ years in hotel management or supervisory role.
• Degree in Hotel & Event Management with 2 years in management.

Responsibilities

• Supervise and develop front office team; handle scheduling, counseling, and evaluations.
• Ensure staff knowledge of hotel products, services, events, and pricing.
• Welcome guests per Renaissance standards and enroll rewards.
• Monitor room inventory and guest credit limits.
• Maintain LQA and GSS goals; ensure safety and standards.
• Communicate clearly with guests and colleagues.

Skills

Team leadership

Communication

Onboarding

Performance mgmt

Education

High school diploma

Hotel & Event Mgmt degree

Job description

Renaissance Edmonton Airport Hotel is seeking a Guest Services Supervisor to lead the Front Office, supervise staff, and ensure guests receive exceptional service consistent with Marriott standards.

This permanent, full-time role requires a high school diploma or Hotel/Event Management degree with supervisory experience. You will oversee scheduling, guest relations, and brand programs while maintaining room inventory and POS knowledge.