Guest Services Representative (PT)

Regional Municipality of Wood Buffalo; Fort Chipewyan; On-site; CAD 60,000 - 75,000; Part time

Benefits offered by this job

COLA (Cost of Living Allowance)

Job summary

Regional Municipality of Wood Buffalo in Fort Chipewyan is seeking a Guest Services Representative. Under limited supervision, you are the first point of contact for guests and provide customer service while supporting staff as needed.

This permanent part-time role is located in Fort Chipewyan and requires First Aid/CPR/AED certification and a Criminal Record Check. Local applicants will be given preference.

Qualifications

• High School Diploma or GED is required.
• First Aid/CPR/AED certification is required.
• Experience with customer service and monetary transactions is expected.

Responsibilities

• Greet guests and ensure they follow facility rules.
• Respond to inquiries and direct calls and messages.
• Maintain knowledge of services, amenities, and events at Fort Chipewyan Aquatics Centre.
• Assist with payments for registrations, memberships, and rentals.
• Data entry, filing, and event coordination support.

Skills

Customer service

Cash handling

Communication

Microsoft Office

Time management

Bilingual asset (Cree/Dene)

Education

High School Diploma or GED

First Aid/CPR/AED Certification

Tools

POS system

Data entry systems

Job description

Requisition ID:4200
Affiliation: CUPE Municipal
Position Type: Permanent Part Time
Number of Openings: 1
Bi-weekly Working Hours: 50 hours Bi-weekly
Shift/Work Schedule:Wednesday - Sunday
Department/Branch: Indigenous & Rural Relations, Rural Operations
Job Location:Fort Chipewyan

Pay Level:PL6
Start Rate: $42.36
Permanent Rate: $ 49.59(Permanent rate effective after completion of probation)
COLA*:Bi-Weekly - $480

*COLA (Cost of Living Allowance) amount listed is based on full-time hours; COLA for part-time positions will be prorated based on hours worked.

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT

The Indigenous and Rural Relations department is dedicated to fostering strong, respectful, and collaborative relationships with Indigenous and rural communities across the region. The team ensures that municipal programs, services, and decisions are informed by meaningful engagement, cultural awareness and a commitment to reconciliation.

Key functions of the department include:

• Leading engagement and consultation with Indigenous and rural communities.
• Supporting cultural awareness and reconciliation initiatives across the Municipality.
• Developing and maintaining protocols that respect Indigenous traditions and practices.
• Providing advice and guidance to Council and administration on Indigenous and rural matters.
• Advocating for the unique needs and priorities of rural communities.
• Partnering on community development projects that enhance inclusion, sustainability and quality of life.

By advancing partnerships, supporting community voices, and celebrating the diverse histories and traditions that shape the region, Indigenous and Rural Relations plays a vital role in creating an inclusive and connected Wood Buffalo for today and future generations.

GENERAL DESCRIPTION

Under limited supervision, the Guest Services Representative is the first point of contact for guests visiting the Fort Chipewyan Aquatics Centre. The incumbent delivers customer service to all patrons and provides support to other staff as needed. This position is in the Hamlet of Fort Chipewyan and is approximately 223 Kilometers north of Fort McMurray. All candidates will be considered for this role, however local applicants will be given preference.

RESPONSIBILITIES

• Greet guests and ensure they are aware of, and following, facility rules and policies.
• Promptly, accurately, and courteously respond to internal and external inquiries, direct incoming calls, and deliver messages.
• Maintain a thorough knowledge of services, amenities, facilities, and promotional activities of the Fort Chipewyan Aquatics Centre.
• Proactively seek opportunities to create memorable customer experiences.
• Provide tours of facilities as requested.
• Data entry and filing, assist with event coordination, and other various organizational and administrative tasks and projects.
• Maintain efficient and effective flow of information with guests and all staff. Assist with communication between staff and the public as required.
• Process payments for program registration, membership sales, drop-ins, equipment rental, and other items.
• Process daily cash outs and produce monthly cash out documents.
• Help to maintain the community bulletin boards, check areas, and report cleaning or maintenance needed.
• Perform other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• General math and numeracy skills, including the ability to handle monetary transactions.
• Strong interpersonal and customer service skills.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision making skills, sometimes in conflict situations.
• Professional, with the ability to demonstrate compassion, empathy, and support.
• Basic to intermediate computer skills including experience with Microsoft Office, the ability to utilize the internet, and to quickly learn and use related computer systems.
• Ability to prioritize and manage several job functions at one time.
• Detail oriented with strong organizational skills.
• Knowledge of, or ability to obtain knowledge of, municipal operations, department functions, municipal bylaws, policies, and procedures.
• Ability to speak Cree or Dene is an asset.
• Ability to communicate effectively, both verbally and in writing.

EDUCATION AND EXPERIENCE

• High School Diploma or GED equivalent is required.
• One (1) year of experience in a customer service role which includes processing monetary transactions is required.
• First Aid/CPR/AED Certification required.

OTHER REQUIREMENTS

• Submission of a Criminal Record Check.

SAFETY

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures . All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.