Support Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; Hybrid; CAD 56,000 - 66,000; Full time

Job summary

Regional Municipality of Wood Buffalo is seeking a Support Clerk to provide clerical support to the Regional Emergency Services, Professional Services. The role includes budget preparation, processing work orders, maintaining filing systems, and serving as the primary contact for field operations and the public.

Qualifications include a one-year certificate in Office or Business Administration and two years of related clerical experience; proficiency in word processing and spreadsheets is

Qualifications

• One-year certificate in Office or Business Administration required.
• Two years of related clerical experience in a fast-paced environment.
• Experience with word processing and spreadsheet software.
• Strong notes/minutes taking and organizational abilities.

Responsibilities

• Prepare, file, and maintain invoices, files, expenses, and reports.
• Provide reception and customer service duties; respond to inquiries.
• Serve as primary contact for the public; issue files, pamphlets, tickets.
• Collect and assemble reports and statistics for internal/external use.
• Develop and maintain filing systems; assist with minutes/agendas.
• Process labour, materials, equipment, and service orders in the system.
• Perform other related duties as required.

Skills

Notes taking

Independent work

Adaptability

Interpersonal & communication

Education

One-year certificate in Office/Business Administration

Tools

Word processing

Spreadsheets

Job description

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Requisition ID:4548
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule:Monday - Friday
Department/ Branch: Regional Emergency Services, Professional Services
Job Location:Fort McMurray
Pay Level:PL5
Start Rate: $41.06
Permanent Rate: $48.03(Permanent rate effective after completion of probation)
COLA:Bi-Weekly - $480
Posted (dd/mm/yyyy): 05/09/2026
Closing Date (dd/mm/yyyy):20/09/2026
Posting Type:Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

GENERAL DESCRIPTION

Provides clerical support to the assigned area and assists with budget preparation, maintenance, process variances, project reports internal/external charges, time sheets, and initiates and monitors work orders. The Support Clerk is also responsible for primary contact with field operations and the general public for service requests and other related matters.

RESPONSIBILITIES

• Implements, creates, and maintains documents such as invoices, files, expenses, notifications, spreadsheets, statistical reports, presentations, and other related documentation.
• Provide reception and customer service duties, including responding to telephone enquiries.
• Primary contact for the public; responsible for issuing files, pamphlets, tickets, and keeps others informed.
• Collects, compiles, and assembles reports and statistical information for distribution internally and externally.
• Develops and maintains filing systems.
• May be required to prepare agendas, record minutes of meetings, and distribute to the appropriate staff.
• Accurately process labour, material, equipment, and service order information expediently into a computerized system.
• Compile and organize statistical data, prepare and issue reports.
• Perform other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• Proven ability to take accurate notes and minutes.
• Ability to work independently and accomplish multiple tasks with deadlines.
• Ability to adapt to changing practices and work demands.
• Must have proven interpersonal, organizational, and communication skills.

EDUCATION AND EXPERIENCE

• Completion of one year certificate in Office or Business Administration required.
• Two (2) years’ related experience in a fast paced, responsible clerical support position to include the use of word processing and spreadsheet software is required.

OTHER REQUIREMENTS

• Submission of a Criminal Record Check.

SAFETY

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.