Guest Services Representative - Casual

City of Beaumont; Beaumont; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Beaumont is seeking a Guest Services Representative for its Sport & Recreation Centre. This role involves engaging with patrons, processing membership sales, and ensuring exceptional customer service. Ideal candidates will have strong problem-solving skills and a passion for community service, with work hours including evenings and weekends.

Benefits

Membership to the Beaumont Sport and Recreation Centre

Flexible hours up to 29 hours per week

Qualifications

• Previous experience in customer service and cash processing required.
• Willingness to acquire First Aid/CPR Certification.
• Able to manage multiple tasks efficiently.

Responsibilities

• Interact with facility patrons in a friendly and efficient manner.
• Process new membership sales and handle transactions.
• Ensure adherence to safety regulations and promote a positive environment.

Skills

Customer Service

Problem Solving

Cash Processing

Communication

Education

First Aid/CPR Certification

Experience with MS Word and Outlook

Job description

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The City of Beaumontis growing and so is our Recreation team! Our team is highly collaborative, professional, fun, and passionate about supporting the vision of a growing, vibrant, and spirited community. Beaumont’s location within the Edmonton Metropolitan Region, provides a variety of rewarding challenges and the opportunity to apply forward-thinking concepts to advance Beaumont’s vision.

Do you want to be part of Beaumont’s most-exciting place to work in the City? The Beaumont Sport & Recreation Centre (BSRC) is looking for Guest Services Representative’s (GSR) to continually amplify the front reception experience! This facility features an NHL-sized ice rink, with seating for spectators, fieldhouse that can accommodate indoor soccer, lacrosse, and host events; a gymnasium that can accommodate multi-court play; climbing-wall; running/walking track; concession, multi-purpose rooms, tuck shops; and of course, an aquatic centre.
Do you have exceptional customer service skills and a knack for problem solving? Are you that go-to person regular customers seek out for assistance? Do you have the ability to connect people with the right solutions? If you answered yes to any of these questions, this position could be a great fit for you!

What YOU’RE Responsible for:

• Interacting with facility patrons in a friendly, fast, courteous, and efficient manne
• Course overrides and booking cancellations
• Assist with accounting, reporting, and software maintenance and upgrades
• Identify guest retention opportunities
• Listening to the needs of the facility patrons, providing detailed information regarding programs, products, services, and events, and proactively addressing concerns
• Processing new membership sales, point of sales transactions, and balancing the cash register
• Registering patrons in recreation programs
• Taking pride in every aspect of your work and performing tasks with energy and enthusiasm

• Ensure adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards.
• Report unsafe conditions and near miss incidents promptly.
• Attend regular safety meetings and promote a positive attitude.

• Other duties as assigned
  

What YOU Bring:

• Previous experience with customer service and cash processing
• Computer skills and experience with MS Word and Outlook

• First Aid/CPR Certification (or willingness to acquire at your own cost)
• Previous experience with Intelligenz recreation software considered an asset

• Ability todeliver exceptional customer service by addressing customer needs and ensuring they have a great experience every time they visit
• Problem solve and respond quickly to issues or concerns
• Perform multiple tasks at the same time; be able to engage the customer in front of you and handle inbound calls
• Able to meet the shift requirements; shifts may include early mornings opening the facility, late evenings closing the facility, weekends, and holidays
• A clear Criminal Record Check with vulnerable sector satisfactory to the City of Beaumont
  

What WE Offer:

• An hourly wage of $18.03.
• Membership to the Beaumont Sport and Recreation Centre
• Up to 29 hours per week (evening and weekend work required)
• And an amazing team to work with!!

If you meet these qualifications, please submit your cover letter and resume as one document by 9:00 AM on July 7, 2025.

The City of Beaumont is an inclusive and equal opportunity employer.We value the diversity of the people we hire and serve. This means fostering a workplace in which individual differences are recognized, appreciated, and respected. Any persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail]

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position will be required to undergo pre-employment screening, including reference checks, education verification, and a criminal record check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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