Guest Services Representative - 1 Casual

Saskatchewan Indian Gaming Authority (SIGA); Swift Current; On-site; CAD 32,000 - 46,000; Full time

Job summary

SIGA is seeking a friendly guest services associate to respond to inquiries and share information about casino services, events and promotions at our facility. The role includes helping guests with Players Club enrollment, answering the casino switchboard, and supporting seasonal coat check operations.

The ideal candidate has a Grade 12 or GED, strong customer service experience, and is comfortable handling cash or card payments.

Qualifications

• High school diploma or GED completed.
• Experience in gaming or hospitality is an asset.
• Experience interacting with the public and providing customer service.
• Experience processing cash or card payments is an asset.

Responsibilities

• Respond to general inquiries and provide information on services, events, and promotions.
• Assist guests with Players Club enrollment and information.
• Answer the casino switchboard and assist with coat check seasonally.
• Sell event tickets and track inquiries to improve processes.
• Maintain a tidy, organized workspace and participate in guest services projects.

Skills

Customer service

Public interaction

Cash handling

Telephone switchboard

Education

Grade 12 or GED

Tools

POS systems

Job description

This position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions.

Provide a variety of information to guests, using best judgement assessing the urgency of the information requested. The employee will provide the information as requested or refer the guest to the appropriate staff. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.

Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. Experience in the Gaming and/or the Hospitality industry an asset. Experience interacting with the public and providing exceptional customer service an asset. Experience processing cash, debit or credit card as payment an asset

Why SIGA?

SIGA is a First Nation employer of choice in the province, with a focus on quality of life and an inclusive work environment that embodies a strong sense of belonging for employees. As a non-profit, 100% of our net income goes back to our communities. Since our inception more than 30 years ago, SIGA has returned $1.9 billion back to our beneficiaries.

For the third consecutive year, SIGA is proud to be named a Saskatchewan Top Employer by Canada’s Top 100 Employers. Now in its 21st year, Saskatchewan’s Top Employers is a special designation that recognizes employers that lead their industries in offering exceptional places to work.

Work Eligibility?

• At least 19 years of age
• Ability to obtain and maintain a Gaming Employee Certificate of Registration from the Saskatchewan Liquor Gaming Authority / Indigenous Gaming Regulators
• You must be legally entitled to work in Canada

Additional Information

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

For more information regarding this competition, or if you require an accommodation or support, please contact the Talent Acquisition Team at [e-mail]

Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.