Guest Services Representative II – 12- Month Term

cityofbeaumont; Beaumont; On-site; CAD 25,000 - 32,000; Part time

Benefits offered by this job

BSRC membership

Job summary

The City of Beaumont is seeking a Guest Services Representative II for the Beaumont Sport & Recreation Centre. This part-time role offers 20-29 hours per week with shifts including early mornings, evenings, weekends, and holidays.

You will greet patrons, process memberships, handle cash, and support program registrations while delivering responsive service and accurate information.

Qualifications

• High School Diploma or equivalent; post secondary business admin coursework is an asset.
• Minimum 2 years in a fast-paced customer/guest service environment with municipal recreation experience preferred.
• Shifts include early mornings, late evenings, weekends and holidays.
• Strong problem-solving skills; ability to handle issues quickly and engage customers.
• Criminal record check with vulnerable sector check.
• Proficient with MS Word and Outlook; familiarity with Intelligenz software is a plus.
• First Aid/CPR Certification; willingness to obtain at own cost.

Responsibilities

• Interact with facility patrons in a friendly, fast, courteous, and efficient manner.
• Handle course overrides, booking cancellations, and POS transactions.
• Assist with accounting, reporting, and software maintenance and upgrades.
• Identify guest retention opportunities and promote programs and events.
• Register patrons in recreation programs and balance cash register daily.
• Ensure compliance with safety directives and respectful workplace standards.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

First Aid/CPR

Education

High School Diploma or equivalent

Business Admin coursework asset

Tools

MS Word

Outlook

Intelligenz software

Job description

The City of Beaumontis growing and so is our Community Services team! Our team is highly collaborative, professional, fun, and passionate about supporting the vision of a growing, vibrant, and spirited community. Beaumont’s location within the Edmonton Metropolitan Region, provides a variety of rewarding challenges and the opportunity to apply forward-thinking concepts to advance Beaumont’s vision. Do you want to be part of Beaumont’s most-exciting place to work in the City?

The Beaumont Sport & Recreation Centre (BSRC) is looking for a Guest Services Representative (GSR) II to continually amplify the front reception experience! This facility features an NHL-sized ice rink, with seating for spectators, fieldhouse that can accommodate indoor soccer, lacrosse, and host events; a gymnasium that can accommodate multi-court play; climbing-wall; running/walking track; concession, multi-purpose rooms, tuck shops; and of course, an aquatic centre.

Do you have exceptional customer service skills and a knack for problem solving? Are you that go-to person regular customers seek out for assistance? Do you have the ability to connect people with the right solutions? If you answered yes to any of these questions, this position could be a great fit for you! Our GSR II’s work part-time between 20-29 hours per week.

What YOU’RE Responsible for:

• Interacting with facility patrons in a friendly, fast, courteous, and efficient manner
• Course overrides and booking cancellations
• Assisting with accounting, reporting, and software maintenance and upgrades
• Identifying guest retention opportunities
• Listening to the needs of the facility patrons, providing detailed information regarding programs, products, services, and events, and proactively addressing concerns
• Processing new membership sales, point of sales transactions, and balancing the cash register
• Registering patrons in recreation programs
• Taking pride in every aspect of your work and performing tasks with energy and enthusiasm
• Ensuring adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards.
• Reporting unsafe conditions and near miss incidents promptly.
• Attending regular safety meetings and promote a positive attitude.
• Other duties as assigned

What YOU Bring:

• High School Diploma or equivalent. Post secondary course work in Business Administration is an asset.
• A minimum of 2 years previous experience in a fast-paced customer/guest service environment – with an emphasis on municipal government and/or recreation.
• Ability to meet the shift requirements; shifts WILL include early mornings opening the facility, late evenings closing the facility, weekends, and holidays.
• Exceptional problem-solving skills and the capability to respond quickly to issues or concerns
• Successfully perform multiple tasks at the same time; be able to engage the customer in front of you and handle inbound calls
• A clear Criminal Record Check with vulnerable sector check
• Communicate effectively and work as part of a team
• Excellent computer skills and experience with MS Word and Outlook. Previous experience with Intelligenz recreation software considered an asset.
• First Aid/CPR Certification (willingness to acquire at your own cost)

What WE Offer:

• A salary range of $17.84 - $23.28/hour depending on qualifications and experience
• Between 20-29 hours per week.
• Membership to the Beaumont Sport and Recreation Centre
• This is a term position, 12 months with the possibility of an extension
• And an amazing team to work with!!

The City of Beaumont is an inclusive and equal opportunity employer.We value the diversity of the people we hire and serve. This means fostering a workplace in which individual differences are recognized, appreciated, and respected. Any persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail]

Information For Applicants:

• First Aid/CPR Certification is a requirement prior to start date.
• Applications can be submitted via our online recruiting system. If you have any difficulties, please reach out to our HR department.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position will be required to undergo pre-employment screening, including reference checks, education verification, and a criminal record check.