Guest Services Representative

City of Grande Prairie; Grande Prairie; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Grande Prairie seeks a Guest Services Representative to enhance visitor experiences at its recreation facilities. The role involves customer service, administrative tasks, and facility management while requiring a high school diploma and customer service experience. The role provides a supportive work environment and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

• One year of customer service experience required.
• Proficient in Microsoft Office programs.
• Effective communication skills, both verbal and written.

Responsibilities

• Provide front line customer service, including assisting patrons.
• Monitor facility user groups and assist with rentals.
• Assist with department special events and programming.

Skills

Organization

Communication

Customer Service

Data Entry

Education

High School Diploma

Tools

Microsoft Office

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for a dedicated Guest Services Representative to join the team.

Position Responsibilities

As a Guest Services Representative you will ensure the most positive experience for visitors of facilities within the Recreation department, further enhancing the brands of these facilities, which are highly accessible and valuable resources in the community.

• Responsible for front line customer service including assisting patrons, answering calls, and taking program registration.
• Assist others in the department with administrative tasks, marketing assistance, programming assistance, and helping with special events.
• Required to monitor facility user groups, assist with equipment needs, meeting room and facility rentals. We are looking for candidates who would be available on week days during day time hours (between 9am-6pm).
• Deliver exceptional customer service to all customers including: tourists, user groups, contractors, staff, volunteers, City departments and other community organizations.
• Set up and tear down for rentals.
• Assist with department special events and promotion of events.
• Assist with general administrative tasks and research.
• Processing payments and sales.
• Assist with public safety and follow safe work practices.
• Required to work independently with minimal to no supervision.
• Must be able to lift up to 50 pounds.
  
  

Qualifications

• High school diploma.
• One year administrative experience.
• One year experience in customer service capacity.
• Competency in Microsoft Office programs.
• Demonstrated proficiency data entry & management.
• Exceptional organizational skills with the ability to multi-task and manage multiple conflicting priorities.
• Effective communication skills, both verbal and written.
• Clean Criminal Record Check.
• Class 5 driver's license; some travel between work sites will be required.
• Valid first aid certification.
  
  

Hours

The standard workweek consists of an average of 20 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Starting salary $26.96 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting will be open until a suitable candidate(s) is/are found.
• This posting may be used to fill future vacancies in this position.
• This posting may be used to fill more than one position.
  
  

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.