Guest Services Manager

Germain Hôtels; Quebec; Presencial; CAD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great travel rates

Autonomy and growth

On-site gym

Descripción de la vacante

Germain Hotels group is seeking a Guest Service Manager to build strong relationships and drive synergy across reception, reservations, night auditing, concierge and valet operations. You will coordinate staffing, budgeting and service excellence to deliver outstanding guest experiences.

You bring a hotel management diploma or equivalent, 3–5 years of front desk leadership, and strong communication with a talent for coaching teams and managing priorities.

Formación

• Diploma in Hotel Management or equivalent experience.
• 3 to 5 years' experience in front desk management.
• Ability to solve problems and manage priorities.
• Assertive, with clear oral and written communication.
• Budget forecasting knowledge for labor and hotel costs.

Responsabilidades

• Participate in management and planning of staffing, finances and resources.
• Coach, develop and manage performance of service teams.
• Ensure guest satisfaction and quality through proactive service.
• Maintain excellent relations with guests, staff, partners and suppliers.
• Ensure safety and crisis procedures, including PCI DSS compliance.

Conocimientos

Problem solving

Prioritization

Communication

Team leadership

Budget forecasting

Educación

Diploma in Hotel Management or equivalent experience

Herramientas

OPERA PMS

MS Office

Descripción del empleo

We're looking for a Guest Service Manager who can easily build relationships andcreate a strong "synergy" within our service teams. This guest satisfactionenthusiast will use his or her dynamism and know-how to ensure smooth, efficientcoordination of all our hotel's operations in terms of reception, reservations,night auditing, concierge services and valet parking. He.she is willing to go togreat lengths to ensure the highest level of guest satisfaction.

What You’ll Do

• Actively participate in the management and planning of the hotel staffing,financial and material resources and support major transformation projects.
• Support, coach, develop and manage the performance of service teams throughformal and informal means.
• Ensure guest satisfaction and quality of experience through anticipation ofneeds, timeliness, recognition, and effective complaint management.
• Maintain excellent relations with all members related to the workenvironment: guests, employees, Germain Hotels service center, partners,suppliers, etc.
• Ensure the safety of the premises and people by knowing and deploying (ifnecessary) emergency and crisis management measures, including in the eventof fire; by disseminating crime trends and by ensuring the hotel's compliancewith the PCI DSS standard.

What You Bring

• Diploma in Hotel Management or equivalent experience
• 3 to 5 years' experience in front desk management
• Ability to solve problems, manage priorities and work efficiently andprofessionally
• Assertiveness and natural ability to communicate (both orally and inwriting), inspire and mobilize teams
• Excellent understanding of budget forecasting based on labor and hoteloperations costs
• Good knowledge of the Office and OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of great rates when you stay withGermain Hotels to travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to thegrowth of a company that strives to move you forward and recognizes you forwho you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in yourworkplace.