Guest Service Supervisor

Germain Hotels; Ottawa; Presencial; CAD 52.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee travel rates

Autonomy & growth

On-site gym access

Descripción de la vacante

Germain Hotels group in Ottawa is seeking a Guest Service Supervisor to oversee reception, reservations, night audit and concierge operations. You will juggle guest needs, manage staff responses and maintain service excellence.

The role requires at least 2 years of supervisory hotel experience, strong leadership and empathy for guests, plus proficiency with hotel systems (OPERA PMS is an asset). On-site position with competitive salary range.

Formación

• Diploma in Hotel Management or equivalent is preferred.
• Minimum 2 years of management or supervisory experience in a hotel context.
• Ability to inspire, motivate and mobilize teams.
• Empathy for guests and ability to handle concerns calmly.
• Efficient handling of requests and problems with tact.
• Comfort with computer systems; OPERA PMS experience is an asset.

Responsabilidades

• Plan arrivals including regular guests and VIPs for personalized stays.
• Support team members in daily tasks and development.
• Maintain visibility in service areas to uphold standards of aesthetics, health, safety and sanitation.
• Coordinate with departments to ensure smooth service and inventory management.
• Act as a resource for the team in complaint handling and service excellence; assist in emergencies.

Conocimientos

Guest service excellence

Leadership

Communication

Problem solving

Computer skills

Educación

Diploma in Hotel Management

Herramientas

OPERA PMS

Descripción del empleo

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on November 3, 2026

Locations

Showing 1 location

• On-site
• Pay or shift range: $52,000 CAD to $62,000 CAD We take care of our people, and that starts with clarity. The salary or hourly range for this role is shared in this posting, and pay is determined based on experience, qualifications, and internal equity.If the role is unionized, compensation follows the current collective agreement. Where applicable, this position may also be eligible for a discretionary bonus plan.
• Guest Services
• Full-Time
• Requisition #: GUEST005768

Description

Your repartee is as legendary as your sense of hospitality!

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
• Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
• Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

• Diploma in Hotel Management, an asset
• Minimum 2 years' management or supervisory experience in a hotel context
• Leader capable of inspiring, motivating and mobilizing teams
• Ability to put yourself in the guest's shoes and understand their feelings and concerns
• Quick and effective management of requests and problems
• Tolerance of unhappy or stressed guests
• Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between $52,000 and $62,000, depending on experience, qualifications, and internal equity.

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.