Guest Services Leader

Pilot Flying J; Fort Erie; On-site; CAD 24,590 - 31,064; Full time

Benefits offered by this job

Fuel Discount

Weekly Pay

RRSP (for Full Time Employees)

Extended Health Care Benefits (for FT)

AD&D Insurance (for FT)

Life Insurance (for FT)

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and team members, delivering strong customer service and keeping facilities well-maintained. The role supports managers and requires a flexible schedule including nights, days, weekends, and holidays.

Pay starts between $17.85 and $22.55 per hour, with opportunities for growth and benefits. This position is based in Ontario, Canada, with weekly pay and comprehensive staff perks.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills and the ability to help maintain a customer focused culture.
• Proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Shift Leaders are responsible for supervising employees and general operations of the store.
• Support managers with tasks to keep facilities well-maintained and running smoothly.
• Uphold PFJ's commitment to quality and customer service.

Skills

Retail operations

Customer service

Team player

Flexible schedule

Background check

Tools

Calculator

Computer

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self‑motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well‑maintained and run smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $17.85 - $22.55 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills and the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program
• Artificial Intelligence is used to screen, assess, or select applicants.