Guest Services Leader

Pilot-Company-3; Monte Creek; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Fuel Discount

Weekly Pay

RRSP (Full Time)

Health Benefits

AD&D Insurance

Life Insurance

Tuition Reimbursement

Training Program

Job summary

Pilot Company is seeking a Shift Leader to supervise the store team and oversee daily operations while delivering exceptional customer service. You will respond to guest needs and support managers to keep facilities well-maintained and efficient.

The ideal candidate has retail experience, strong customer service skills, and the ability to work a flexible schedule. Competitive pay and benefits accompany the role.

Qualifications

• Retail experience or working knowledge of store operations.
• Strong customer service focus and ability to maintain a guest-centric culture.
• Proficiency with calculator, computer and related equipment.

Responsibilities

• Supervise store team and daily operations.
• Respond to customer needs and ensure satisfaction.
• Assist managers with tasks to keep the store clean and running smoothly.

Skills

Customer service

Retail operations

Team coordination

Tools

Calculator

Computer

Job description

• Position Category: Guest Services (FIELD-GUESTSRVC)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $19.80 - $24.98 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program
• Artificial Intelligence is used to screen, assess, or select applicants.

Job Location