Guest Services Leader

Pilot-Company-3; Medicine Hat; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Fuel Discount

Weekly Pay

RRSP (for Full Time Employees)

Extended Health Care Benefits (forFull

Job summary

Pilot Company is seeking a Shift Leader to supervise store staff and oversee daily operations at our guest services location. The role emphasizes strong customer service and a proactive approach to keeping facilities well-maintained and running smoothly.

The successful candidate will be comfortable working a flexible schedule including nights, days, weekends, and holidays, with prior retail experience and a willingness to support managers with various tasks as needed.

Qualifications

• Experience or working knowledge of retail operations.
• Excellent customer service skills and a customer-focused mindset.
• Proficient with calculator, computer and essential equipment.
• Able to work with different levels from staff to management.
• Willing to work nights, days, weekends and holidays.
• Background check is required.

Responsibilities

• Supervise employees and overall store operations.
• Respond to customer needs and maintain service standards.
• Assist store managers with daily tasks and opening/closing duties.

Skills

Retail operations

Customer service

Teamwork

Flexible schedule

Background check

Tools

Calculator

Computer

Job description

• Position Category: Guest Services (FIELD-GUESTSRVC)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $16.85 - $21.25 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program
• Artificial Intelligence is used to screen, assess, or select applicants.