Guest Services Coordinator and Reception Agent

COMPASS GROUP CANADA; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading global foodservice company as a Reception Agent & Guest Services Coordinator in Mississauga. You will create a welcoming environment for visitors and manage guest services, ensuring a seamless experience. Ideal candidates have a background in luxury hospitality and strong communication skills.

Benefits

3 weeks vacation

Excellent healthcare benefits

Group Retirement Savings Program

Qualifications

• Experience in a corporate, restaurant, or hotel environment is a strong asset.
• Excellent written and verbal communication skills are required.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide engaging service to office visitors and manage guest registrations.
• Coordinate with vendors and assist in planning office meetings.
• Support office health and safety tasks as needed.

Skills

Communication

Problem Solving

Attention to Detail

Relationship Building

Technical Proficiency

Education

Degree or experience in luxury hospitality

Tools

Microsoft Office

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps, military installations, and more. We operate in all major cities, remote work sites, and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and advance your career!

Job Details

Monday to Friday corporate schedule

Additional benefits: 3 weeks vacation, excellent healthcare benefits, Group Retirement Savings Program

Job Summary

Reporting to the onsite Compass lead and collaborating with the onsite Location Lead, the Reception Agent and Guest Services Coordinator will be responsible for creating a warm, welcoming, and engaging environment for employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto, Ontario.

If you join us as our Reception Agent & Guest Services Coordinator, your responsibilities will include:

• Providing engaging and anticipative service to all office visitors, focusing on the welcome experience
• Coordinating space reservations and guest registrations at the main reception desk
• Working closely with facilities, local technology teams, and other stakeholders to ensure a seamless in-office experience
• Registering and checking in clients and visitors using internal systems
• Coordinating with external vendors and catering suppliers to ensure satisfaction during meetings and events
• Assisting with planning and communicating office meetings and community events
• Coordinating with third-party vendors regarding systems, maintenance, etc.
• Conducting opening and closing duties
• Supporting office health and safety tasks as needed
• Sharing information about the office, building, local transportation, attractions, and restaurants
• Performing other duties as assigned

Think you have what it takes to be our Reception Agent & Guest Services Coordinator? We are committed to hiring the best talent. We will evaluate your fit based on:

• Degree or experience in a luxury hospitality environment (corporate, restaurant, or hotel) is a strong asset
• Excellent written and verbal communication skills
• Strong relationship-building skills
• Attention to detail and strong analytical skills
• Technical proficiency and ability to learn internal and external systems quickly
• Ability to manage multiple priorities and meet deadlines
• Intermediate to advanced skills in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.)
• Resourcefulness, a mindset for improvement, and strong problem-solving skills

Compass Group Canada is committed to fostering a diverse workforce reflective of the communities we serve. We encourage all qualified candidates to apply, regardless of race, color, citizenship, religion, sex, marital or family status, sexual orientation, gender identity, age, disability, or need for accommodation.

For accommodation requests during the hiring process, please contact [e-mail].