Guest Services Associate

MasterBUILT Hotels ltd; Ottawa; On-site; CAD 19,000 - 28,000; Part time

Benefits offered by this job

Incentives and rewards

Flexible benefits

Positive culture

Cooperative management

Advancement opportunities

Job summary

MasterBUILT Hotels ltd. (Microtel Inn & Suites by Wyndham Kanata, ON) seeks a Guest Services Associate to ensure quality, cleanliness and service at the property. This part-time role requires a proactive approach to guest care and room revenue contribution.

The successful candidate will have 1-2 years in customer service, hospitality experience preferred, and familiarity with standard office equipment. Expect early mornings, evenings and weekend shifts in a dynamic team environment.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous hospitality experience is an asset.
• Familiar with general office equipment such as photocopiers and scanners.

Responsibilities

• Check-ins and checkouts with attention to accuracy.
• Provide exceptional guest service.
• Handle guest requests promptly and professionally.
• Respond to queries and complaints with positive solutions.
• Provide information on local services and directions.
• Operate front desk equipment and systems.
• Complete tasks and paperwork as delegated by management.
• Maintain clean and organized workspace.
• Coordinate with Housekeeping and Maintenance for seamless operations.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Office equipment

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY: GUEST SERVICES ASSOCIATE

Microtel Inn & Suites by Wyndham Kanata, ON

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.

RESPONSIBILITIES

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Maintain cleanliness of workspace
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest serviceand guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS

• May be required to work early morning, late evening and weekend shifts
• Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.