Lounge Associate

MasterBUILT Hotels Ltd.; Ottawa; On-site; CAD 19,000 - 25,000; Part time

Job summary

MasterBUILT Hotels Ltd. is seeking a Lounge Associate for Microtel Inn & Suites by Wyndham Kanata, ON. This part-time position supports early mornings, late evenings and weekend shifts, assisting with meal preparation, food handling, and serving lounge guests in a friendly hospitality environment.

You will work under the Guest Services Manager, ensuring guest satisfaction, quality standards, and safety. Must be of provincial legal age to serve alcohol and obtain required certifications.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous food service and/or serving experience an asset.
• Must be of provincial legal age to serve alcoholic beverages.
• Has obtained provincial certification to serve alcoholic beverages or willing to undergo training and obtain certification.
• Has obtained Food Safety certification as required by provincial legislation or willing to undergo training and obtain certification.

Responsibilities

• Meal Preparation and Food Handling: use appliances, stock, cook, portion, wrap, package items, keep records, receive/store supplies, maintain inventory, sanitize workspace.
• Service: take orders, serve tables, pour beverages per liquor guidelines.
• Purchase Transactions: verify cash float, remit transactions, assist in end-of-shift reconciliation with Front Desk.

Skills

Customer service

Food service

Alcohol service certification

Food Safety certification

Education

High School Diploma or GED

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY: LOUNGE ASSOCIATE

Microtel Inn & Suites by Wyndham Kanata, ON

Reporting to the Guest Services Manager or their designate, the Lounge Associate will be responsible for assisting with meal preparation, food handling and service to lounge guests. They will ensure guest satisfaction, quality assurance standards and guest security and safety. This is a part-time position that requires availability to work early mornings, late evenings and weekends.

RESPONSIBILITIES:

Meal Preparation and Food Handling

• Use manual and electrical appliances to clean, peel, slice and trim food items
• Stock refrigerators and salad bars
• Prepare, heat and finish simple food items
• Portion and wrap food items
• Package take-out food items
• Keep records of the quantities of food used
• Receive, unpack, and store supplies in refrigerators, freezers, cupboards and other storage areas.
• Maintain inventory of non-alcoholic and alcoholic beverage in the lounge
• Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances, and equipment
• Maintain cleanliness of work area, including proper waste disposal

Service

• Take customers' orders
• Serve customers’ tables
• Serve alcohol beverages in accordance to municipal and/or provincial liquor guidelines

Purchase Transactions

• Verify cash float count at beginning of each shift
• Remit all transactions according to payment type
• At end of shift, assist in reconciliation of all transactions with Front Desk department

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous food service and/or serving experience an asset
• Must be of provincial legal age to serve alcoholic beverages
• Has obtained provincial certification to serve alcoholic beverages or willing to undergo training and obtain certification
• Has obtained Food Safety certification as required by provincial legislation or willing to undergo training and obtain certification

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

WORKING CONDITIONS:

• Must be of provincial legal age to serve alcoholic beverages
• Must undergo training and obtain certification to serve alcoholic beverages
• May be required to lift boxes at least 30 lbs.
• May be required to perform repetitive tasks
• May be physically demanding, including standing for extended periods
• May be required to work weekend shifts, early mornings or late evenings

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.