guest service supervisor - hotel

Fairfield Inn & Suites, Sault Ste. Marie; Sault Ste. Marie; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel seeks a guest service supervisor to oversee front desk operations in Sault Ste. Marie. Your role will include managing schedules, assisting guests, and ensuring smooth daily operations. Applicants should have a high school diploma and previous supervisory experience. Flexible hours and training opportunities available.

Benefits

Free parking available

Learning/training paid by employer

Paid time off

Qualifications

• 1-2 years experience in a supervisory role.
• High school diploma required.
• Knowledge of customer service practices.

Responsibilities

• Co-ordinate activities with other departments.
• Prepare and submit reports.
• Resolve work problems and provide technical advice.

Skills

Client focus

Interpersonal awareness

Organized

Judgement

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

MS Windows

Job description

Fairfield Inn & Suites, Sault Ste. Marie

Sault Ste. Marie, ON

Fairfield Inn & Suites, Sault Ste. Marie

• Education:

Education

• Secondary (high) school graduation certificate

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Supervision

• 3-4 people

Computer and technology knowledge

• MS Outlook
• MS Windows

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized

Experience

• 1 year to less than 2 years

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

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About Fairfield Inn & Suites, Sault Ste. Marie

Fairfield Inn & Suites, Sault Ste. Marie in Sault Ste. Marie, ON

Fairfield Inn & Suites, Sault Ste. Marie in Sault Ste. Marie, ON

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