Guest service representative – Ramada by Wyndham

TIANB • AITNB; Florenceville-Bristol; On-site; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Team building opportunities

Parking available

Job summary

Ramada by Wyndham in Florenceville-Bristol, NB is seeking a guest service representative to welcome guests, register arrivals, and provide information on local attractions.

This on-site, full-time position offers varied shifts including mornings, days, evenings, nights and weekends, with a salary of CAD 15.65 to 18.00 per hour, and 32–40 hours per week. Starts as soon as possible; permanent employment. Benefits include team-building opportunities and parking.

Qualifications

• Secondary school graduation certificate.
• 1 year to less than 2 years experience preferred.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Education

Secondary (high) school graduation certificate

Job description

Job Title

Guest service representative – Ramada by Wyndham

Florenceville-Bristol, NB E7L 1Z1

Application Published

22 July 2025

Application Deadline

5 September 2025

Job Summary

Language: English

Work location: On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting: Hotel, motel, resort

Salary: 15.65 to 18.00 hourly (To be negotiated) / 32 to 40 hours per week

Terms of employment: Permanent employment, Full time

Working shifts: Morning, Day, Evening, Night, Weekend

When can start: Starts as soon as possible

Key Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Education/Qualifications

• Education: Secondary (high) school graduation certificate

Required Skills/Experience

• Experience: 1 year to less than 2 years

Benefits

• Team building opportunities
• Parking available