Guest Service Representative / Customer Service

Nothing Bundt Cakes; Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company specializing in cakes is seeking a Guest Services Representative, also known as a Joy Creator. This role involves creating a welcoming atmosphere and assisting guests with their orders. If you have a passion for customer service and teamwork, this position is an excellent opportunity for you!

Benefits

Annual raises and performance-based raises

Flexible work schedules

Employee discounts

Team building outings

Great operating hours

Training opportunities

Qualifications

• Must be outgoing and friendly with strong sales ability.
• Ability to follow instructions and work well under pressure.
• Strong sense of teamwork required.

Responsibilities

• Introduce guests to the bakery and products through a Guest Tour.
• Assist with phone and walk-in orders.
• Maintain a clean and organized retail environment.

Skills

Teamwork

Sales ability

Attention to detail

Multi-tasking

Outgoing personality

Ability to follow instructions

Strong sense of urgency

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms

COMPANY AND CULTURE:
At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. Possibility for growth within the company to Craft and/or be a Key Holder. Available daytime, some evenings and weekends.

JOB POSITION:
Open availability during our business hours, daytime & afternoons, weekends included - 10-30 hours a week. The JC creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs

PERKS & BENEFITS:

• Annual raises and performance based raises
• We have great operating hours! Monday-Saturday 8:30 am-6 pm, Sunday 12 pm-5 pm
• We observe all major holidays
• Team building outings
• Employee discounts
• We offer flexible work schedules
• You don’t have to be 18 to work here, so students can join us
• You’ll get trained, not only on selling cake, but on growing your career
• We love to celebrate and bring joy to the community

Joy is the job! Apply now!