Guest Service Attendant (Bell / Valet)

JdV by Hyatt; Toronto; On-site; CAD 40,000 - 52,000; Full time

Job summary

Join the vibrant team at a luxury boutique hotel in Downtown Toronto as a Guest Service Attendant. This exciting entry-level position involves delivering exceptional guest services, managing vehicle operations, and ensuring a memorable experience for all visitors. Ideal candidates will possess excellent communication skills and a strong customer service attitude, ready to embrace the unique challenges of a hotel environment.

Qualifications

• Exceptional interpersonal and communication skills.
• Previous work experience in a fast-paced hotel operations environment.
• Full G Canadian driver’s license required.

Responsibilities

• Assist passengers with loading/unloading and safely relocating vehicles.
• Welcome guests and create first impressions upon arrival.
• Coordinate with hotel guest services for smooth operations.

Skills

Communication

Customer Service

Time Management

Attention to Detail

Job description

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About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Summary

About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Duties and responsibilities related to the Guest Service Attendant (Bell / Valet) role:

A true representative of the company to customers, employees, and the public

A team player with a hands-on mentality and a love for guest service

Refined verbal communication skills

Capable of standing for long periods of time

Ability to tolerate moderate amounts of walking and ability to lift, push, pull up to 30lbs of weight

Unafraid of engaging in conversation with guests

Must be able to work a flexible schedule, including, evenings, weekends and holidays

Full G Canadian driver’s license with the ability to operate both manual and automatic vehicles is mandatory for this position.

Clean driver’s abstract must be provided by applicant upon selection

Previous work experience in a similar fast-paced hotel operations environment

Exceptional interpersonal and communication skills.

Excellent time management skills with the ability to multi-task

Superior customer service skills along with excellent service resolution skills

The ability to work autonomously and as part of a team

The ability to work under pressure and possess a great attention to detail

About You

Join us for this incredible opportunity to be part of our Guest Services team at the Toor Hotel, part of JDV by Hyatt! Not only will you be a part of an elite service team, but you will get to be part of our opening team, as we've just opened our doors! Guest Service Attendants welcome and create the first impression upon guest arrival, and often are the last farewell guests have upon departure. Responsibilities include: Assisting the passengers during the loading and unloading process, safely and efficiently relocating guest automobiles to designated parking locations, escort guests, their luggage and personal items to and from guest rooms efficiently. This role requires precise communication and coordination with the hotel guest services and knowledge of daily events. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. You will also be responsible for the smooth and efficient running of the driveway in close collaboration with your fellow Guest Service Attendants. This highly visible role gives opportunity for professional casual conversation and hotel or local recommendations.

Candidates must currently reside in Canada with current legal working rights.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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