Guest Service Agent - Part time

SpringHill Suites by Marriott, Toronto/ Vaughan; Vaughan; On-site; CAD 24,245 - 28,089; Full time

Benefits offered by this job

Hotel discounts at Marriott properties

On-Site Parking

Employee social events

Discounts on gym membership

Discounts on Home and Auto Insurance

Job summary

SpringHill Suites Vaughan in Ontario is seeking a Front Desk/Guest Services team member to welcome guests, register them, and handle payments with a focus on exceptional service.

Responsibilities include upselling rooms, handling group check-ins, and providing local information. A high school diploma and 1 year of front desk experience are required; fluent English is essential, with benefits and growth opportunities offered.

Qualifications

• Must have front desk/guest service experience.
• Fluent English required; additional languages a plus.

Responsibilities

• Check-in/check-out guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; assist with group check-in/out and VIP arrivals.
• Upsell rooms where possible to maximize hotel revenue.
• Process cash and credit card transactions per procedures; complete cash reports and deposits.
• Promote hotel services, facilities, and outlets; provide guests with directions and local information.
• May book guest reservations and handle cancellations and updates.
• Coordinate with other departments to ensure quality service.

Skills

Fluent English

Education

High School diploma or equivalent; some college preferred

Job description

Springhill Suites Vaughan, Vaughan, ON, CA

3 days ago Requisition ID: 4455

Salary Range: $17.60 To $20.39 Hourly

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

At Easton's, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

SpringHill Suites by Marriott has 175 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

• Discounts on GYM Membership


• Discounts on Home and Auto Insurance


• Employee Social Events


• On-Site Parking


• Hotel Discounts at Marriott properties

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.


• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.


• Up-sell rooms where possible to maximize hotel revenue.


• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.


• Issue, control, and release guest safe deposit boxes.


• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.


• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.


• Promote teamwork and quality service through daily communications and coordination with other departments.


• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.


• In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.


• Must speak fluent English. Other languages preferred.


• May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

Accessibility & Accommodation:

SpringHill Suites by Marriott Toronto/ Vaughan Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.