Guest Service Agent (Part Time)

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 31,684 - 33,062; Part time

Benefits offered by this job

Medical, Vision & Dental

Pension plan with employer matching

Employee travel program

Wellness platform

Learning programs

CSR opportunities

Career development opportunities

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a part-time Guest Service Agent to deliver friendly, efficient front desk service and uphold our high standards of hospitality.

You will check guests in/out, answer calls, monitor rates, assist VIP and ALL loyalty arrivals, coordinate mail and packages, keep the desk organized and compliant with ALL Safe policies, and present a polished, professional appearance. Weekend and holiday availability is required.

Qualifications

• Previous front desk/reception experience a strong asset.
• Must have effective communication skills.
• Knowledge of Micros PMS/Opera an asset.
• Must have a good command of the English language.
• Hotel/Hospitality degree or diploma an asset.
• Available for shift work including weekends and holidays.

Responsibilities

• Provide effective, fast service in a friendly manner.
• Check in and out hotel guests according to standards and policies.
• Answer incoming calls.
• Monitor for special rates and billing arrangements.
• Ensure the highest level of guest satisfaction by addressing concerns promptly.
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check‑in experience.
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof.
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies.
• Maintain a professional, neat and well‑groomed appearance adhering to Hotel grooming standards.
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty.
• Make certain to be familiar with fire and emergency procedures.
• Other responsibilities connected with Front Office may be required.

Skills

Effective communication

Fluent English

Shift work

Education

Hotel/Hospitality diploma or degree

Tools

Micros PMS/Opera

MS Windows XP

Job description

About the Hotel

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought‑after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guests’ every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events, and fairy‑tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Guest Service Agent (Part Time)

What You Will Be Doing

• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check‑in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies
• Ensure front desk is stocked with essential material
• Maintain a professional, neat and well‑groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

Physical Aspects of Position

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

You may be required to work on holidays, weekends, overnights and other non‑day shifts.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

What’s In It For You

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year), for full‑time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities.

Hourly Rate Range: $23.48 – $24.48 CAD Gross per hour.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.