Guest Service Agent/Night Audit

Canalta Group; Montreal (administrative region); On-site; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Discounts at Canalta hotels

Competitive pay & benefits

Team events & celebrations

Job summary

Canalta Group in Montreal, QC is seeking guest-focused team members to deliver 7 Star service and create memorable moments for every guest.

You will welcome guests, assist with check-ins/check-outs, handle inquiries, and work across shifts (including weekends and holidays) with a friendly, proactive approach.

Previous customer service is a plus, tech-savvy, and a collaborative team player who thrives in a fast-paced hospitality environment.

Qualifications

• Customer service mindset is essential, prior experience a plus.
• Friendly, upbeat demeanor to make guests feel welcome.
• Comfort with technology and willingness to learn new programs.

Responsibilities

• Provide 7 Star guest service by anticipating needs and creating memorable moments.
• Represent Canalta values and culture in person, over the phone, and online.
• Assist with check-ins and check-outs with a smile.
• Resolve guest issues and turn obstacles into opportunities.
• Maintain a clean and organized lobby and reception area.
• Follow hotel guidelines and safety measures for a safe environment.
• Work flexible shifts including weekends and holidays.

Skills

Customer-centric attitude

Engaging personality

Tech-savvy

Team player

Flexible hours

Job description

A Little About Us

7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service - one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude who is up to the challenge and has a passion to continually learn and grow with our family.

Our Mission

Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members

What You'll Do

• Next Level Guest Service: Successfully complete an exceptional training program designed for top notch guest service agents
• Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels
• Deliver Stellar Service: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments
• Welcome Guests with a Smile: Create a friendly and welcoming environment for all guests, handling check-ins and check-outs with ease
• Be a Problem Solver: Take on challenges and be empowered to resolve guest issues. Turn obstacles into opportunities for unforgettable guest experiences
• Bring your A-game to maintain a clean and organized workspace, including the lobby and reception area to create an inviting environment for guests
• Embrace our hotel's guidelines and safety measures - they're here to ensure our team members and our guest experience is both amazing and safe
• Available to work all shifts (7am-3pm, 3pm-11pm, 11pm-7am)

Why Work With Us

• Team Spirit - Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day
• Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun - from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate
• Flexible scheduling - We understand that work-life balance is key - let's find a schedule that works for you!
• Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us

What We're Looking For

• Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most
• Engaging Personality: A friendly, upbeat demeanor that can put guests at ease and make their stay unforgettable
• Tech-Savvy: Comfort with technology and a desire to learn new programs
• Team Player: Ability to work collaboratively and support your teammates
• Ability to work flexible hours, including weekends & holidays - a little extra is never a bad thing!

We look forward to welcoming you to our team!

Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team

Salary: $16 - $18 per hour