Guest Service Agent/Night Audit

Canalta Group; Bonne-Espérance; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Benefits

Flexible scheduling

Job summary

Canalta Hotels is seeking a guest services professional to deliver exceptional service at the front desk and beyond. You will be trained to provide 7 Star service, think like a brand ambassador, and anticipate guest needs to create unforgettable moments.

Join a team that values a friendly, proactive attitude, tech savviness, and a willingness to work flexible hours including weekends and holidays. Enjoy a welcoming lobby environment and a culture of growth within the Canalta family.

Qualifications

• Customer-service oriented mindset with a passion for guest needs.
• Friendly, engaging demeanor that puts guests at ease.
• Comfort with technology and willingness to learn new programs.

Responsibilities

• Provide exceptional guest service and assist guests to ensure a legendary experience.
• Represent the Canalta brand in person, on the phone, and online.
• Deliver stellar service by anticipating guests' needs and creating memorable moments.
• Welcome guests with a smile and manage check-ins/check-outs smoothly.
• Solve problems and empower yourself to resolve guest issues.

Skills

Customer service

Communication

Teamwork

Problem solving

Tech-savvy

Job description

A little about us:

7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service - one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude who is up to the challenge and has a passion to continually learn and grow with our family.

Our Mission:

Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members

What you'll do:

• Next Level Guest Service: Successfully complete an exceptional training program designed for top notch guest service agents
• Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels
• Deliver Stellar Service: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments
• Welcome Guests with a Smile: Create a friendly and welcoming environment for all guests, handling check-ins and check-outs with ease
• Be a Problem Solver: Take on challenges and be empowered to resolve guest issues. Turn obstacles into opportunities for unforgettable guest experiences
• Bring your A-game to maintain a clean and organized workspace, including the lobby and reception area to create an inviting environment for guests
• Embrace our hotel's guidelines and safety measures - they're here to ensure our team members and our guest experience is both amazing and safe
• Available to work all shifts (7am-3pm, 3pm-11pm, 11pm-7am)

Why work with us:

• Team Spirit - Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day
• Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun - from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate
• Flexible scheduling - We understand that work-life balance is key - let's find a schedule that works for you!
• Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us

What We're Looking For:

• Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most
• Engaging Personality: A friendly, upbeat demeanor that can put guests at ease and make their stay unforgettable
• Tech-Savvy: Comfort with technology and a desire to learn new programs
• Team Player: Ability to work collaboratively and support your teammates
• Ability to work flexible hours, including weekends & holidays - a little extra is never a bad thing!

Ready to make a difference? Join us in creating unforgettable experiences - your adventure starts here!

We look forward to welcoming you to our team!

Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team