Night Audit Best Western Plus

Canalta Group; Brandon; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Team-building events

Hotel discounts

Benefits

Seasonal parties

Milestone celebrations

Job summary

Canalta Group is seeking a dedicated night auditor to deliver exceptional guest service in Brandon. You will train to perform advanced night audit tasks, ensuring accurate financial processing and reporting, while maintaining a welcoming atmosphere for overnight guests.

This role requires flexible hours, including weekends and holidays, and a proactive, team-oriented attitude. Join a brand known for friendly service and a strong team culture, with opportunities to grow within our hotel network.

Qualifications

• Prior experience in customer service is a plus, but your passion for helping others matters most.
• Able to work a night shift and weekends/holidays – schedule flexibility is required.
• Familiar with hotel management software or willing to learn (we'll train you).

Responsibilities

• Next level Guest Service: complete an exceptional training program designed for top notch night auditors.
• Audit Like a Boss: handle financial transactions, balances, and reports with accuracy.
• Guest Over Everything: provide 7 Star service by anticipating guests' needs and creating unforgettable moments.
• Vibe Maintenance: keep the hotel ambiance chill and welcoming – your energy sets the night tone.
• Problem-Solver Extraordinaire: address issues professionally, turning challenges into guest-satisfaction opportunities.
• Communicate & Collaborate: stay connected with daytime team to relay important information.

Skills

Night shift

Customer service

Team player

Tech-savvy

Tools

Hotel software

Job description

7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our night owl team! This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service – one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude and who is up to the challenge and has a passion to continually learn and grow with our family.

Our Mission: Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members

What you'll do:

• Next level Guest Service: Successfully complete an exceptional training program designed for top notch night auditors
• Audit Like a Boss: Handle financial transactions, balances, and reports with accuracy. Don't sweat it; we'll provide the training!
• Guest Over Everything: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments. You're the night-time hero!
• Vibe Maintenance: Keep the hotel ambiance chill and welcoming-your energy sets the tone for our night owls.
• Problem-Solver Extraordinaire: Address any issues that arise like a pro, transforming challenges into opportunities for guest satisfaction.
• Communicate & Collaborate: Stay connected with the daytime team to relay important information and share insights for a seamless experience.

• Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels
• Embrace our hotel's guidelines and safety measures – they're here to ensure our team members and our guest experience is both amazing and safe

Why work with us:

• Team Spirit – Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day
• Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun – from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate
• Flexible scheduling – We understand that work-life balance is key – let's find a schedule that works for you!
• Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us

What We're Looking For:

• Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most
• Night Owl Vibes: You thrive after dark and love the quiet of the night shift.
• Tech-Savvy: Familiar with hotel management software, Excel, or willing to learn (we've got your back).
• Team Player: Ability to work collaboratively and support your teammates
• Ability to work flexible hours, including weekends & holidays – a little extra is never a bad thing!

We look forward to welcoming you to our team!

Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members