Guest Service Agent (Full Time)

Accorhotel; Edmonton; On-site; CAD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Vision & Dental benefits

Pension plan with employer matching up

Employee travel program with discounts

Greenshield wellness platform

Learning programs through Academies

Career development opportunities

Job summary

Accor is seeking a Guest Service Agent (Full Time) to welcome guests from arrival through departure, ensuring a memorable experience. You will check in/out, handle guest concerns, assist with VIP/all loyalty arrivals, and maintain a clean, organized front desk environment.

Candidates should have effective communication skills, English proficiency, and be available for weekend/holiday shifts. Microsoft Windows XP and Micros PMS/Opera knowledge are assets.

Qualifications

• Previous front desk/reception experience is an asset.
• Must have effective communication skills.
• Must be legally eligible to work in Canada.
• Available for shift work including weekends and holidays.
• Knowledge of Micros PMS/Opera is an asset.

Responsibilities

• Check in and out hotel guests according to standards and policies.
• Provide effective, efficient service in a friendly manner.
• Address guest concerns promptly to ensure satisfaction.
• Review VIP and ALL loyalty arrivals for flawless check-in.
• Keep front desk stocked, organized, and sanitized.

Skills

Effective communication

Front desk/reception experience

English language proficiency

Teamwork

Education

Hotel/Hospitality degree or diploma

Tools

Microsoft Windows XP

Micros PMS/Opera

Job description

Guest Service Agent (Full Time)

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing:

• Provide effective, efficient service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
• Keep front desk stocked, organized, tidied, and sanitized
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Your experience and skills include:

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

What's in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Hourly Rate Range: $23.48 - $24.48 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/