Guest Service Agent

Easton's Group of Hotels; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Guest Service Agent, where you'll provide exceptional service to hotel guests and handle all aspects of the front office operations. Enjoy competitive hourly pay, comprehensive benefits, and opportunities for career growth in a diverse environment.

Benefits

Discounts on GYM Membership

Discounts on Home and Auto Insurance

Employee Social Events

On-Site Parking

Career Development

Hotel Discounts at Marriott properties

Qualifications

• Must be fluent in English, other languages preferred.
• One-year front desk/guest service experience required.

Responsibilities

• Welcomes guests in a friendly, prompt manner.
• Processes payments and manages guest requests.
• Promotes hotel services and handles check-in/check-out.

Skills

Customer Service

Communication

Teamwork

Education

High School diploma or equivalent

Some college preferred

Job description

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Easton's Group of Hotels provided pay range

This range is provided by Easton's Group of Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$17.20/hr - CA$19.99/hr

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About The Hotel

SpringHill Suites by Marriott has 175 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

Benefits

• Discounts on GYM Membership
• Discounts on Home and Auto Insurance
• Perkopolis discount
• Employee Social Events
• On-Site Parking
• Career Development
• Hotel Discounts at Marriott properties
  
  

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties And Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• In carrying out your duties you will follow all Company and Brand Standards.
  
  

Qualifications And Requirements

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
• May be required to work nights, weekends, and/or holidays.
  
  

Work Area: Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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