Guest Service Agent

The Crescent Hotels Group; Tecumseh; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

Flexible scheduling

Property discounts

Growth opportunities

Inclusive culture

Job summary

Towneplace Suites by Marriott Tecumseh Windsor is seeking a friendly Guest Service Agent to join our Guest Services team. You will check guests in and out, manage reservations, process payments, and share knowledge of local amenities.

You’ll be the guest’s first point of contact, ensuring memorable stays. We offer flexible scheduling (days/evenings/weekends), competitive wages, excellent benefits, travel discounts, and opportunities to grow within Crescent Hotels & Resorts.

Qualifications

• Must be available to work evenings, weekends and holidays.

Responsibilities

• Checking guests in and out of their rooms
• Managing reservations
• Processing payments for hotel services
• Sharing knowledge of amenities in the area and hotel
• Being the guest’s first point of contact to ensure memorable stays

Education

High School (Preferred)

Job description

Description

We are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Towneplace Suites by Marriott Tecumseh Windsor, we are looking for our next great team members to join us on our Guest Services team.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.

Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Towneplace Suites by Marriott Tecumseh Windsor and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Must be available to work evenings, weekends and holidays.

Education

• High School (Preferred)

Source: Crescent Hotels & Resorts