Guest Service Agent

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant and passionate team at a leading mountain resort, where you will be at the forefront of providing exceptional guest experiences. This role involves engaging with guests, assisting them during their stay, and ensuring their needs are met with professionalism and care. You will work in a dynamic environment that values collaboration and teamwork. As part of a dedicated team, you will contribute to creating memorable experiences in a stunning natural setting. If you are enthusiastic about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Employee and Family Assistance Program

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partnering ski areas & hotels

Qualifications

• Minimum 1 year of Front Desk experience; resort experience is a vital asset.
• Post-secondary education in accounting or hospitality is preferred.

Responsibilities

• Provide quality service during check-ins and check-outs while assisting guests.
• Anticipate guest needs and resolve concerns to enhance their experience.

Skills

Front Desk experience

Post-secondary education in accounting or hospitality

Team collaboration

Proficiency with Microsoft Office

Proficiency with Opera

Exceptional guest service

Excellent communication skills

Problem-solving abilities

Education

Post-secondary education in accounting

Post-secondary education in hospitality

Tools

Microsoft Office

Opera

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guests upon arrival and the duration of their stay. You must be comfortable working different shifts (morning, afternoon, evening), diffusing tense situations and directing members of the public. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $19.00 per hour

Physical Requirement: Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

Skills you bring with you:

• 1-year minimum Front Desk experience in any field; resort experience is a vital asset.
• Post-secondary education in accounting, hospitality, or related field.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
• Proficiency with computer systems required, such as Microsoft Office and Opera.
• Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities.

Primary Responsibilities:

Operations:

• Covers all shift types (AM/PM/Nights) as required.
• Delivers quality service when assisting guests with check ins, check outs, and additional hotel standard special requests as it relates to their stay:
  • Facilitates the distribution and collection of room keys.
  • Provides hotel amenities to guests upon request.
  • Provides the guest resort-wide information in both verbal and printed formats.
  • Promotes and books hotel F&B outlets and services first.
  • Promotes resort partner offers upon request.
• Provides reservation information and rate information as required, in an effort to secure future bookings:
  • Shares knowledge about current pricing and promotions.
  • Suggests the best package or rate for the caller or walk-in guest by asking open-ended questions to determine their stay and room requirements.
  • Creates the booking in Opera and confirms the information in a professional and consistent manner using the established reservation SOG.
• Answer the telephone, directing the calls appropriately.

Guest Experience:

• Acts with professionalism and provides a service standard that elevates the guest experience.
• Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
• Drives customer loyalty by building individualized connections with guests.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.