Guest Service Agent

Easton’s Group of Hotels; Kingston; On-site; CAD 35,000 - 45,000; Full time

Job summary

Easton’s Group of Hotels is seeking a friendly and professional individual for the Guest Services team at the Courtyard by Marriott Kingston. This role involves guest registration, cash handling, and ensuring guest satisfaction through excellent service. If you have a passion for hospitality and meet the qualifications, we invite you to join our diverse and inclusive team.

Benefits

Health, Vision, and Dental Coverage

Wellness Days

Employee Celebrations

Free On-Site Parking

Hotel Discounts at Marriott and Easton’s Properties

Qualifications

• Basic reading, writing and math abilities required.
• One-year front desk / guest service experience required, with preference for some college.

Responsibilities

• Register guests and provide information on hotel services.
• Process cash and credit card transactions accurately.
• Respond to guest requests and promote hotel services.
• Maintain sanitation and cleanliness standards.

Skills

Problem-solving

Customer service

Teamwork

Communication

Education

High School diploma or equivalent

Preference for some college

Job description

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice. The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel The Courtyard by Marriott Kingston is a 128-room hotel, owned and operated by Easton's Group of Hotels. Located just off of the 401 hwy, it features 2 meeting rooms, the Bistro restaurant and a pool with a 100-ft water slide.

• Health, Vision, and Dental Coverage (Full Time Employees)
• Wellness Days
• Employee Celebrations
• Free On-Site Parking
• Hotel Discounts at Marriott and Easton’s Properties

Courtyard by Marriott Kingston is looking for someone who is friendly and professional to join our Guest Services team!

What will you be doing?

• Registering guests, issuing room keys, providing information on hotel services and room location; preparing for group check-in and out and VIP arrivals; becoming informed of events / functions in the hotel during the shift. Answering phones promptly and courteously.
• Accurately processing all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting / securing assigned banks.
• Responding appropriately to guest requests; promotes hotel services, facilities, and outlets; providing guests with information such as local attractions and directions to increase satisfaction. Making appropriate service recovery gestures to ensure total guest satisfaction.
• Maintaining sanitation and cleanliness standards in the kitchen area that meet or exceed the provincial and local Health Board inspection and hotel requirements.
• Promoting teamwork and quality service through daily communication and coordination with others

What are the requirements for this role?

• Basic reading, writing and math abilities.
• High School diploma or equivalent, plus one-year front desk / guest service experience. Some college is preferred.
• May be required to work nights, weekends, and / or holidays.
• Problem-solving, reasoning, motivating, and training abilities are often used.