Guest Service Agent

Delta Hotel Vancouver Delta by Marriott; Delta; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Flexible scheduling

Training & development

Job summary

Delta Hotels by Marriott Vancouver Delta is seeking an energetic Guest Service Agent to join our hospitality team in Delta, BC. You will warmly welcome guests, verify information during check-in and check-out, and help guests navigate hotel services.

The role rewards accuracy, problem solving, and a positive attitude in a fast-paced setting. Strong English, a friendly manner, and a flexible schedule are important as shifts can include early mornings, evenings, weekends, and holidays.

Qualifications

• Front desk experience or equivalent in hospitality preferred.
• Fluent English required; additional languages an asset.
• Strong customer service orientation and problem-solving skills.
• Ability to work in a fast-paced environment and maintain professionalism.

Responsibilities

• Greet guests in a friendly, prompt, and professional manner.
• Check guests in/out, issue room keys, and provide information on hotel services.
• Promote hotel services and loyalty program benefits to guests.
• Resolve guest issues using hotel service recovery guidelines.
• Collaborate with other departments to ensure high-quality service.
• Maintain a clean, organized front desk and work area.

Skills

Front desk experience

English fluency

Customer service

Teamwork

Education

High school diploma/Secondary qualification

Job description

Delta Hotels by Marriott Vancouver Delta is the newest and most exciting Hotel in Delta, British Columbia , and we are looking for an energetic Guest Service Agent to join our team of hospitality professionals!

At Delta Hotels by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking for someone who understands the meaning of true hospitality, which is about building connections with our guests, understanding, and exceeding their expectations, and making a positive difference in their travel experience.

The Guest Service Agent will be responsible for welcoming our guests and accurately verifying all information during the check-in/check-out process. In this role, accuracy and accountability are key. This is the ideal position for someone who shines in guest service, has excellent attention to detail, is skilled in problem resolution, and enjoys working in a fast-paced environment.

Job Requirements:

• Welcome guests in a friendly, prompt, and professional manner, recognizing Marriott Bonvoy Loyalty Members as well as returning guests
• Check guests in, issue room keys, and provide information on hotel services and room location
• Encourage the use of the hotels ancillary services, such as Sévérine Spa & Wellness, Match Eatery, Gateway Casino, Grab & GoMarket, and the Delta Pantry
• Promote and acknowledge guest participation in Marriott Bonvoy and provide benefits to all members
• Create and maintain a positive and productive atmosphere at the front desk; have good working relationships with managers and associates in other departments
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• The ability to work well within a team environment
• Ensure the work area is clean, neat, and well organized
• Check hotel availability and know sales strategy each day through communications with the front desk supervisor
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Calm, organized work ethic with the ability to prioritize and meet deadlines

Qualifications and Requirements

• High school diploma/Secondary qualification or equivalent
• One-year front desk/guest service experience is strongly preferred
• Must speak fluent English ; additional languages are an asset
• The ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends and holidays)
• Strong math skills are used frequently when handling cash or credit

What We Offer...

• Competitive wages
• A robust group benefits package for all part-time or full-time team members that includes access to all employee assistance programs that support mental, financial, physical, and emotional well-being.
• Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
• Professional development training. You can take all the training you want/ to need, and we’ll satisfy your eagerness to learn and grow with us.