Delta Dartmoth - Guest Services Agent

Eastern Lift Truck Co.; Dartmouth; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Signing bonus upon probation

Extended health & dental benefits

Gym access

Transit pass reimbursement (50%)

RRSP contributions

Employee Assistance Program

Referral bonus program

Scholarship program for employees and家

Marriott travel program

Daily meal allowance

Free on-site Parking

Job summary

Delta Hotels Dartmouth by Marriott is seeking a Guest Service Agent to deliver outstanding guest experiences. Reporting to the Guest Services Manager, you will handle check-ins/outs, payments, and guest requests with professional courtesy.

The role emphasizes teamwork, attention to detail, and a positive attitude in a fast-paced hotel environment. An equal opportunity employer offering training and growth opportunities.

Qualifications

• Minimum of 2 years’ experience in a front-line customer service environment.
• Previous Guest Experience / Front Desk experience is a strong asset.
• Positive attitude with a passion for delivering the highest level of customer service.
• Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset.
• Motivated, high performance team player.
• Organized with great attention to detail.
• Strong work ethic.
• Ability to excel in a fast-paced environment.
• Critical thinking skills to resolve and defuse guest concerns and ensure appropriate follow-up.
• Outstanding guest service skills.

Responsibilities

• Create a positive guest experience by providing courteous and professional service to guests who are checking in or out or staying with us.
• Process all guest check-ins and check-outs and secure payment for guestrooms and amenities.
• Secure payment for all guestrooms and amenities and process all payment types, vouchers, paid-outs, charges, and provide change.
• Communicate guests’ needs to all appropriate departments.
• Coordinate with housekeeping to track room status and guest concerns.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.

Job description

Delta Hotels Dartmouth by Marriott : Guest Service Agent

The Delta Hotels by Marriott - Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Guest Service Agent.

Job Description

Reporting to the Guest Services Manager, the Guest Services Agent will work closely with their team to provide courteous and professional service to guests during their stay.

What you will be doing as a Guest Service Agent:

• Create a positive guest experience by providing courteous and professional service to guests who are checking in or out of the facility while offering exceptional service to guest during their stay;
• Processing all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities;
• Securing payment for all guestrooms and amenities and process all payment types, vouchers, paid-outs, charges, and provide change;
• Communicating guests’ needs to all appropriate departments;
• Coordinating with housekeeping to track room status and guest concerns;
• Running and checking daily reports, contingency lists, and credit card authorization reports;
• Answering, recording, and processing all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction;
• Such other related duties and responsibilities as may be required from time to time.

Your experience and skills include:

• Minimum of 2 years’ experience in a front-line customer service environment;
• Has previous Guest Experience / Front Desk experience is a strong asset;
• Has a positive attitude with a passion for delivering the highest level of customer service;
• A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset;
• Motivated, high performance team player;
• Organized with great attention to detail;
• Strong work ethic;
• Ability to excel in a face paced environment;
• Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly;
• Outstanding guest service skills;
• Has a positive attitude with a passion for delivering the highest level of customer service.

Employee Benefits:

• Eligible for signing bonus upon completion of probationary period
• Comprehensive extended Health & Dental benefits
• Integrated learning environment with room to grow
• Access to our gym and fitness facility
• 50% reimbursement of monthly transit pass
• Company RRSP contributions
• Employee Assistance Program
• Eligible for company referral bonus program
• Company scholarship program for employees and family members
• Marriott’s Employee travel program
• Daily meal allowance provided
• Free on-site Parking
• Employee centric back of house experience
• Working along side a collaborative team of likeminded individuals

Park Place Centre Limited is an equal opportunity employer.

Delta Hotels Dartmouth by Marriott values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success, and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply!