Guest Service Agent

Sandman Hotel Group; Blue River; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group Life Insurance

Extended Health

Discounted Hotel Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Employee Assistance Program

Job summary

Sandman Hotel Group in Blue River, BC is seeking a Front Desk Clerk to welcome guests, check them in and out, and manage inquiries at the front desk. The role involves handling payments, keeping the desk organized, and ensuring a positive guest experience throughout the stay.

We offer full training, competitive benefits, and opportunities for growth within Canada’s fastest-growing privately-owned hospitality company.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service and people management is a plus.
• Strong accounting knowledge and ability to interpret client needs.

Responsibilities

• Check guests in and out of the hotel.
• Issue room keys and information to guests.
• Answer guests' questions and resolve issues.
• Handle billing and cash/counts as needed.
• Maintain a tidy front desk and assist with laundry.
• Greet visitors professionally and ensure guest privacy and security.

Skills

Customer relations

Time management

Adaptable to change

Communication (written)

Ability to analyze client needs

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Property Management Software

Job description

The Sandman Hotel Group has over 60 hotels and resorts across Canada, the US, the UK and Ireland, and it all started right here in BC! Be part of Canada's fastest-growing, privately-owned hospitality company! Offering a competitive employee compensation package, flexible employee schedules, lots of great perks and internal corporate career advancement. If you are looking for a future career in hospitality, right here in Blue River, then the Sandman Hotel Group is for you!

JOB REQUIREMENTS:

• High School Diploma,G.E.D. or equivalent
• Experience as a Hotel Front Desk Clerk Preferred but not mandatory
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing

DUTIES:

• Responsible for checking guests in and out of the Hotel.
• Issues room keys, pamphlets, etc.
• Answer various questions from guests.
• Compute bills, collectpayments
• Count and verify cash, shift activity, keys, gift certificates.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Complete Welcome calls.
• Clean and tidy front desk area.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Assisting with Laundry (washing/drying & folding)
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Observe and report any security issues to the Manager.
• Clean rooms- Restock all terry, soap, glasses, coffee and other amenities
• Check under bed, drawers, and closet for left behind articles and or trash
• Clean bathrooms and fixtures.
• Vacuums
• Clean coffee pots, microwaves & fridges- ensure all appliances are plugged in.
• Arrange furniture following use by guests
• Deliver and retrieve items on loan to guests
• Ensure security of guest rooms and privacy of guests

APPLICABLE SKILLS:

• Full Training will be provided, as well as ongoing coaching and support.
• Computer literate with knowledge of Microsoft Office Suite. Training on Property Management Software will be provided
• Excellent customer relations.
• Respectful communicator - Friendly, approachable and helpful
• Time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants areencouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.