Guest Experience Tech Supervisor - Gibbons Whistler, BC

The Adventure Group; Whistler; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

50% off food & beverage at all Gibbons

Adventure perks: 20% off The Adventure

Accommodation discounts: 20% off at Ad

Wellness perks: 20% off at The Spa at

Job summary

Gibbons Whistler seeks a Guest Experience Tech Supervisor to lead guest interactions from the front line while supporting backend systems that power operations. You will resolve inquiries quickly, drive bookings, and contribute to a seamless journey from inquiry to arrival.

You’ll assist the Program & Operations Specialist, help with systems inventory, pricing updates, and product setup. If you thrive on guest contact, problem-solving on the fly, and hands-on tech exposure in hospitality, this

Qualifications

• Experience in hospitality, tourism, or guest services with supervisory exposure preferred.
• Strong communication and guest-first approach.
• Comfort with CRM, reservation, or ticketing platforms and backend config.

Responsibilities

• Deliver responsive, personalized guest service across channels (phone, email, in person, digital).
• Manage reservations and promote upgrades and experiences.
• Maintain KPI reporting and communicate with team via Slack/Outlook.
• Support inventory, pricing, and packages across booking and CRM platforms.
• Assist with systems and operational tech projects.

Skills

Guest experience

Hospitality

Supervisory experience

CRM systems

Reporting tools

Multitasking

Tools

Reservation platforms

Ticketing platforms

Job description

Guest Experience Tech Supervisor - Gibbons Whistler, BC

Full Time The Hub/Head Office, Whistler, BC, CA

Salary Range: $23.00 To $25.00 Hourly

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Gibbons is looking for a Guest Experience Tech Supervisor to lead our guests’ experience from the front line, while supporting the backend systems that make delivering an exceptional customer journey from start to finish possible.

The primary focus of this role is responding to guest inquiries, resolving issues quickly, and driving bookings and revenue through great guest interactions. You’ll be a key point of contact for our guests while supporting the team in creating a seamless experience from inquiry to booking to arrival.

As delegated, you’ll also provide support to the Program & Operations Specialist, contributing to the systems and processes that power our guest experience. This may include assisting with systems inventory, pricing updates, reservation platform builds, product setup, and other operational technology projects.

If you’re energized by guest interaction, love solving problems on the fly, and want hands‑on exposure to the systems behind hospitality and adventure operations, this role is built for you.

Wage and Perks of the Job

• $23.00-$25.00 hourly rate
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nightsGrowth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains - we take our core purpose of Have Fun very seriously.

What You Bring to the Table

• Strong communication skills and a genuine passion for guest-facing services.
• Experience in hospitality, tourism, or guest services — supervisory experience is a plus.
• A natural, guest-first communication style and strong problem‑solving instincts.
• Comfortable using CRM, reservation, or ticketing platforms with a desire to learn or improve backend configuration skills.
• Solid organizational skills and comfort with reporting tools.
• Ability to multitask across guest services, reporting and operational support duties.

Your Days Will Look Like

Guest Experience & Service

• Deliver responsive, personalized, solution-oriented service across every guest interaction.
• Provide professional support across phone, email, in‑person, and digital channels.
• Independently research and follow through on guest inquiries and concerns until resolved.

Revenue & Bookings

• Manage reservations and promote upgrades, add‑ons, and premium experiences.
• Maintain scorecards and KPI reporting using Excel, Slack, and internal tools.
• Keep communication flowing across the team via Slack and Outlook to ensure seamless guest experiences.
• Help maintain inventory, pricing, and packages across our booking and CRM platforms.
• Support automated guest communication flows (pre‑arrival, confirmations, reminders, follow‑ups).

At Gibbons Whistler, our core values Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!